Amber M. Batista
Elizabeth,USA
Summary
Social Work graduate with robust customer service and leadership background, aiming for a role in Human Services or Patient Care. Skilled in fostering relationships with diverse groups using ethical, trauma-informed, and culturally responsive methods. Strong communicator and team collaborator with expertise in case management and problem-solving, committed to community support.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin’ Donuts
Kenilworth, NJ
06.2019 - 10.2024
- Supervised and supported team members to ensure efficient daily operations and high-quality customer service
- Managed opening and closing procedures, including cash handling, register reconciliation, and shift readiness
- Maintained inventory control and ensured product availability in a fast-paced environment
- Resolved customer concerns professionally, escalating issues when appropriate
- Balanced multiple responsibilities simultaneously while maintaining accuracy and professionalism
- Collaborated with team members and neighboring locations to address operational challenges
Social Work Intern
International Rescue Committee (IRC)
Elizabeth, NJ
09.2023 - 04.2024
- Applied NASW Code of Ethics, relevant laws, and ethical decision-making models in client and community-based work
- Engaged clients using trauma-informed and culturally appropriate approaches
- Conducted comprehensive assessments to identify client strengths, needs, and challenges
- Collaborated with clients to develop mutually agreed-upon intervention goals and service plans
- Demonstrated professionalism in all written, verbal, and electronic communication
- Utilized supervision and consultation to strengthen professional judgment and service delivery
- Evaluated the impact of social welfare and economic policies on client access to services
- Maintained self-awareness to manage personal biases while working with diverse populations
Education
Master of Public Administration -
Kean University
Union County, NJ12.2026
Bachelor of Social Work -
Rutgers University
New Brunswick, NJ05.2024
Ramapo College of New Jersey
Mahwah, NJ05.2022
Skills
- Case management and crisis intervention
- Community outreach and client advocacy
- Problem-solving and analytical thinking
- Resource management and attention to detail
- Trauma-informed and culturally responsive care
- Ethical decision-making and conflict resolution
- Interpersonal and communication skills
- Customer service excellence
- Team leadership and collaboration
- Microsoft Office Suite proficiency
Websites
Timeline
Social Work Intern
International Rescue Committee (IRC)
09.2023 - 04.2024
Shift Leader
Dunkin’ Donuts
06.2019 - 10.2024
Master of Public Administration -
Kean University
Bachelor of Social Work -
Rutgers University
Ramapo College of New Jersey