MOBOLAJI OTUBANJO
Houston,TX
Summary
Customer service representative expert able to identify customer need and deliver solutions to problems. Knowledgeable Team Leader skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
8
8
years of professional experience
Work History
Shift Leader
Wendy's
Houston, TX
09.2016 - 01.2019
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
Security Officer
Allied Universal Security Services
Houston, TX
01.2019 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Education
High School Diploma -
GOLDEN TRIANGLE COLLEGE
LAGOS, NIGERIA06-2016
Skills
- Customer Service Management
- Team Collaboration and Leadership
- Safety and security procedures
- Physical Fitness
- Document Management
- Crisis intervention training
- Health Code Compliance
- Data Entry
- Professionalism
- Organizational Skills
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
01.2019 - Current
Shift Leader
Wendy's
09.2016 - 01.2019
High School Diploma -
GOLDEN TRIANGLE COLLEGE