Amber McGowan
Mason
Summary
Dynamic and seasoned bartender with over ten years of experience in the restaurant industry, specializing in exceptional customer service and creating memorable guest experiences. Expertise in curating innovative craft cocktail menus at Texas's top resort, designed to satisfy diverse palates and preferences. A strong passion for the food and beverage industry drives a commitment to understanding and catering to guests' specific needs, ensuring every visitor leaves delighted. Proven ability to thrive in fast-paced environments while maintaining a motivated and positive mindset, with a continuous eagerness to expand knowledge within the restaurant industry.
Overview
3
3
years of professional experience
Work History
Assistant Manager/Bartender Shift Manager
Big Easy Station
11.2024 - 01.2026
- Developed training materials for new staff
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with upper management on operational improvements and performance metrics review.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Bartender/Server
The Reluctant Fisherman
07.2024 - 10.2024
- Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
- Exhibited strong teamwork by collaborating with kitchen staff to ensure accurate and timely order fulfillment
- Ensured a clean and organized work area at all times
- Developed an efficient system for efficiently handling customer orders during peak hours
Lead Bartender
La Cantera Resort
01.2023 - 06.2024
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Developed a signature cocktail menu that became a customer favorite and increased liquor sales
- Provided bar staff with training and guidance, resulting in improved customer service standards
- Organized and inventoried bar supplies
Bartender/Event Ambassador
Topgolf
09.2022 - 10.2023
- Assisted guests with Topgolf technology
- Set up and broke down banquet tables and chairs quickly and efficiently, ensuring that all events started and ended on time
- Assisted in the preparation of food items and ensured that all food was served at the proper temperature
- Communicated effectively with guests and colleagues to ensure that all orders were taken and served accurately
- Demonstrated a high level of multitasking by efficiently handling multiple orders at once
Education
Diploma -
Mason High School
Mason, TXNursing
Howard Payne University
Brownwood, TXSkills
- Inventory Management
- Multitasking Skills
- Money handling
- Staff training and development
- Recruiting and interviewing
- Honesty and Integrity
- Excellent Customer Service Skills
- Motivated Attitude
- Advanced Communication Skills
- Bar Terminology
Timeline
Assistant Manager/Bartender Shift Manager
Big Easy Station
11.2024 - 01.2026
Bartender/Server
The Reluctant Fisherman
07.2024 - 10.2024
Lead Bartender
La Cantera Resort
01.2023 - 06.2024
Bartender/Event Ambassador
Topgolf
09.2022 - 10.2023
Diploma -
Mason High School
Nursing
Howard Payne University