Chloe Erb
Grand Rapids,MI
Overview
7
7
years of professional experience
Work History
Assistant Manager/Bartender Shift Manager
Grand Woods Lounge
02.2021 - 09.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, along with keeping log of level of business throughout the day and reporting to upper management.
Server
Vickers Lakeside Tavern
05.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Golf Pro Shop Assistant
Angels Crossing Golf Club
05.2018 - 08.2018
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
- Managed daily tee sheets, checked in customers and assisted in preparation for weekly league events.
- Contributed to membership growth by actively promoting club programs and benefits to prospective members during pro-shop interactions.
Receptionist
CrossFit AZO
08.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed class schedules, communicated with clients, updated client records, and assisted with onboarding new clients.
- Answered phone promptly and directed incoming calls correctly.
Education
Bachelor of Science - Allied Health Sciences
Grand Valley State University
Allendale, MI04.2025
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Operations Management
- Ability to prioritize while multitasking
Additional Information
References available upon request.
Timeline
Assistant Manager/Bartender Shift Manager
Grand Woods Lounge
02.2021 - 09.2023
Server
Vickers Lakeside Tavern
05.2018 - 08.2020
Golf Pro Shop Assistant
Angels Crossing Golf Club
05.2018 - 08.2018
Receptionist
CrossFit AZO
08.2016 - 08.2017
Bachelor of Science - Allied Health Sciences
Grand Valley State University