Detail-oriented customer service representative with strong problem resolution and active listening skills. Proven ability to manage high-stress situations while maintaining client trust.
Work History
Customer Service Representative
3 Months
IntouchCX | 05.2026 - Current
Utilized CRM software to track interactions, manage workflows, and maintain detailed records.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
Bolstered client trust with thorough explanations of account features and benefits.
Office Manager
6 Years 6 Months
Matt’s Big Breakfast | 05.2018 - 11.2024
Streamlined online file sharing service to cohesively share information between multiple restaurant locations, upper management and owners.
Implemented inventory management systems to monitor supplies and reduce food cost.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries in person.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Virtual Customer Service Associate
1 Year 7 Months
The Home Depot Inc | 06.2020 - 01.2022
Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
Utilized CRM software to document interactions and track customer issues effectively.
Assisted customers with product selection, promoting relevant features and benefits.
Collaborated with team members to enhance service delivery strategies and improve response times.
Supported fellow team members by sharing personal script writings that yielded high survey scores from customer.
Education
High School Diploma
Oak Lawn Community High School | Oak Lawn, IL | 04.2011