Professional Summary
Overview
Work History
Education
Skills
Timeline

Amber McNally

IntouchCX
Tempe,AZ
8
years of professional experience

Detail-oriented customer service representative with strong problem resolution and active listening skills. Proven ability to manage high-stress situations while maintaining client trust.

Work History

Customer Service Representative

3 Months
IntouchCX | 05.2026 - Current
  • Utilized CRM software to track interactions, manage workflows, and maintain detailed records.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
  • Bolstered client trust with thorough explanations of account features and benefits.

Office Manager

6 Years 6 Months
Matt’s Big Breakfast | 05.2018 - 11.2024
  • Streamlined online file sharing service to cohesively share information between multiple restaurant locations, upper management and owners.
  • Implemented inventory management systems to monitor supplies and reduce food cost.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries in person.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Virtual Customer Service Associate

1 Year 7 Months
The Home Depot Inc | 06.2020 - 01.2022
  • Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
  • Utilized CRM software to document interactions and track customer issues effectively.
  • Assisted customers with product selection, promoting relevant features and benefits.
  • Collaborated with team members to enhance service delivery strategies and improve response times.
  • Supported fellow team members by sharing personal script writings that yielded high survey scores from customer.

Education

High School Diploma

Oak Lawn Community High School | Oak Lawn, IL | 04.2011

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Scheduling

Timeline

Customer Service Representative

IntouchCX
05.2026 - CurrentRead More

Virtual Customer Service Associate

The Home Depot Inc
06.2020 - 01.2022Read More

Office Manager

Matt’s Big Breakfast
05.2018 - 11.2024Read More

Oak Lawn Community High School

High School Diploma
Read More
Amber McNally