Amber McWeay
Atlanta,GA
Summary
Motivated customer service professional committed to addressing customer concerns with speed, accuracy and professionalism with over 15 years of experience in sales, administrative support, realty and customer-orientated industries. Exceptional qualifications in customer service, leadership, communications, administrative tasks, operational management and team collaborations. Experienced with client interaction, as well as in budget management, event coordination, compiling contracts and compliance. Committed and respected professional with first-rate intercommunication skills to work at all levels of organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Administrative Operations Assistant
Big Bear Restoration Via Robert Half Staffing
Atlanta, GA
01.2022 - Current
- Assisted in coordinating implementation of policies and practices across organization.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
Customer Service Professional
Insight Global
Atlanta, GA
01.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns for Cobb and Douglas Public Health Center.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered over 40 calls per shift to meet fast-paced call center demands
Customer Service Representative
NY Department Of Labor, Experis Technology Group
Atlanta, GA
04.2020 - 07.2020
- Investigated, evaluated, and determined claims using technical knowledge and human relations skills specific to unemployment claims.
- Entrusted with sensitive information regarding claimants, while updating cases for accuracy, completion, routing and resolutions.
- Maintained 94% customer service satisfaction ratings through quality control
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Inputted all gathered information and researched data on applicants into computer system using Excel.
Automotive Service Advisor
Asbury Automotive Group, Nalley BMW
Decatur, GA
07.2018 - 05.2020
- Led process improvement and problem-solving efforts to create standard
procedures and escalation policy for customer support team. - Pleasantly responded to customer requests, offering excellent support and tailored
recommendations to address needs. - Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines and automobiles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to annual store sales of $95k per month consistently.
Commercial Property Administrator
Jones Lang LaSalle
Atlanta, GA
09.2017 - 06.2018
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy
- Supported managers by preparing contractor checklists, agreements and tracking as requested for meetings and other tenant orientated events.
- Assessed data and information to verify entry, calculation and billing code accuracy
- Organized and maintained upkeep of all COI's, Abstracts, Service Contracts, and Lease Files.
- Ordered all office supplies and acted as department liaison for all contracted vendor reps.
Tenant Services Coordinator
LEO Prime Properties
Atlanta, GA
04.2016 - 07.2017
- Performed clerical duties of Corporate Tenant Service at 120+ Class B and C commercial and residential sites.
- Supervised daily operations of property in accordance with corporate policies and procedures
- Facilitated move-ins, move-outs, turn key, and repair work orders to dispatch to vendors.
- Reviewed tenant leases for responsibility requirements and relayed to tenants any infractions outside scope of lease utilizing MRI, Nexus and Yardi.
- Acted as professional liaison between tenants and personnel in management office
Receptionist
Asbury Automotive Group, Nalley Infiniti
Marietta, GA
05.2016 - 10.2016
- Excelled in role requiring ability to handle various customer service and administrative tasks and resolve customer issues with expediency.
- Answered at least 100 calls daily to assist with inquiries of consumers regarding; service appointments, tag and title, vehicle transactions, etc.
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
- Scheduled and confirmed appointments for entire management team.
- Greeted visitors and employees courteously and catered for special requests, needs and complaints of guests and consumers.
Sales Associate
Anthropologie
Washington, DC
08.2013 - 10.2014
- Ensured supreme customer care in accordance of Anthropologie's specific service expectations.
- Actively listened and engaged with consumers to better address concerns and giving appropriate feedback to increase customer retention.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Facilities Quality Assurance Assessor
Library Of Congress
Washington, DC
06.2013 - 06.2014
- Conducted unscheduled audits on various processes and finished products to assess quality of contractors work.
- Compared entered data with the provided source documents of counterparts to code invoices in accordance with company policies and management agreement.
- Received, distributed, tracked and reviewed all work orders, alert personnel of any problems or unresolved work orders and compiled monthly reports using statistical data.
Administrative Assistant of Special Events
Howard University
Washington, DC
08.2009 - 05.2014
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, responding via telephone and in-person requests.
- Prepared professional, comprehensive memorandums, letters, reports, documents, files, pertinent to special events held at the University.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
WRTW/MRTW Wholesale Account Executive Intern
Versace USA
New York, NY
01.2013 - 01.2014
- Aided Executive buyer in assortment and category planning for wholesale luxury retailers.
- Recruited, developed and retained retail talent for showroom presentations as needed.
- Drove sales by developing business strategies, marketing plans and merchandise assortments.
Education
Bachelor of Arts - Business Administration, Fashion Merchandising
Howard University
Washington, DC05.2014
Skills
- Adaptive team player
- Skilled multi-tasker
- Self-motivated
- Meticulous attention to detail
- Strong organizational skills
- Data-entry specialist
- Staff training and development
- AR/AP
- Interpersonal communication skills
- Records management
- Client Service
- Excel proficiency
- Multi-line phone proficiency
- Office management
- Sales expertise
- CRM
Certification
FEMA Diversity Awareness, FEMA Initial Ethics Orientation, FEMA Workplace Violence Awareness Training, FEMA Safety
Orientation, 8-Hour Security Training Certification, 16-Hour Security Training Certification, Customer Service Certification
Timeline
Executive Administrative Operations Assistant
Big Bear Restoration Via Robert Half Staffing
01.2022 - Current
Customer Service Professional
Insight Global
01.2021 - 01.2022
Customer Service Representative
NY Department Of Labor, Experis Technology Group
04.2020 - 07.2020
Automotive Service Advisor
Asbury Automotive Group, Nalley BMW
07.2018 - 05.2020
Commercial Property Administrator
Jones Lang LaSalle
09.2017 - 06.2018
Receptionist
Asbury Automotive Group, Nalley Infiniti
05.2016 - 10.2016
Tenant Services Coordinator
LEO Prime Properties
04.2016 - 07.2017
Sales Associate
Anthropologie
08.2013 - 10.2014
Facilities Quality Assurance Assessor
Library Of Congress
06.2013 - 06.2014
WRTW/MRTW Wholesale Account Executive Intern
Versace USA
01.2013 - 01.2014
Administrative Assistant of Special Events
Howard University
08.2009 - 05.2014
Bachelor of Arts - Business Administration, Fashion Merchandising
Howard University
FEMA Diversity Awareness, FEMA Initial Ethics Orientation, FEMA Workplace Violence Awareness Training, FEMA Safety
Orientation, 8-Hour Security Training Certification, 16-Hour Security Training Certification, Customer Service Certification
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