Amber Mejia
Lancaster,California
Summary
Technologically savvy and quick to learn new programs with a proven track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Experienced in a customer-oriented environment, I am a trustworthy Teller excelling in delivering excellent customer service, sales, and time management skills. Additionally, I possess advanced clerical knowledge, expertise in relationship building and management, proficiency in accounting systems and software, strong account analysis skills, as well as proficiency in cash handling and transaction processing.
Overview
4
4
years of professional experience
Work History
TELLER
Logix
05.2024 - Current
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Cross-sold bank products to existing customers while meeting sales goals set by management
- Identified fraudulent activity on accounts and took appropriate actions as needed
- Opened accounts and certificate deposits
- Assisted with wires and account maintenance
- Explaining the rates for credit cards, cds, and accounts
- Performed various administrative tasks such as filing documents or preparing reports
BANK TELLER
Wells Fargo Bank
07.2022 - 05.2024
- Maintained strict financial controls by keeping funds secure and transferring funds accurately
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse
- Used my excellent interpersonal and communication skills to build and strengthen customer relationships
- Remained poised and professional even in high-stress situations and when dealing with irate individuals
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
06.2020 - 07.2022
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Taking orders and assisting team members in restocking and support in delivering and preparing orders
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Education
Bachelor of Science - Accounting And Business Management
Western Governors University
Salt Lake City, UT01.2026
ASSOCIATE OF SCIENCE - Sociology
Antelope Valley College
01.2020
Skills
- Numeric Aptitude
- Event Scheduling
- Effective Communication
- Accounting Software
- Data Entry
- Data Security and Validation
- Financial Analysis
- Professionalism and Courtesy
- Relationship building and management
- Sales and Cross-Selling
- Spanish speaking
References
References available upon request
Languages
Spanish
Professional Working
Timeline
TELLER
Logix
05.2024 - Current
BANK TELLER
Wells Fargo Bank
07.2022 - 05.2024
FRONT OF HOUSE TEAM MEMBER
Chick-fil-A
06.2020 - 07.2022
Bachelor of Science - Accounting And Business Management
Western Governors University
ASSOCIATE OF SCIENCE - Sociology
Antelope Valley College
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