Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Mical

Las Vegas

Summary

Self-motivated Operations Manager successful in collaborating with associates, peers and upper management to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

11
11
years of professional experience

Work History

Operations Manager

Home Depot
06.2023 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Fostered an environment of safety
  • Implemented Customer experience enhancements to drive successful sales
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Specialty Assistant Store Manager

Home Depot
06.2020 - 06.2023
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Conducted daily staff meetings to review performance goals and objectives.
  • Performed regular inventory audits to ensure accuracy of product counts.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Department Supervisor

Home Depot
11.2018 - 06.2020
  • Operated forklift to move materials and finished products within warehouse.
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Followed safety protocols while operating machines and equipment.
  • Monitored stock levels to ensure availability of products.
  • Conducted periodic inventories and physical counts of product supplies.

Sales Associate

Home Depot
08.2014 - 11.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Education

Bachelor of Arts - Broadcast Journalism

University of Nevada - Las Vegas
Las Vegas, NV
05-2018

High School Diploma -

Northwest Career And Technical Academy
Las Vegas, NV
06-2014

Skills

  • Comprehensive business strategy development
  • Skilled in Microsoft software tools
  • Effectively communicates
  • Customer engagement
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Budget management
  • Knowledgeable in Workday functionalities

Timeline

Operations Manager

Home Depot
06.2023 - Current

Specialty Assistant Store Manager

Home Depot
06.2020 - 06.2023

Department Supervisor

Home Depot
11.2018 - 06.2020

Sales Associate

Home Depot
08.2014 - 11.2018

High School Diploma -

Northwest Career And Technical Academy

Bachelor of Arts - Broadcast Journalism

University of Nevada - Las Vegas

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