Amber Michael
Marysville
Summary
Versatile communicator and team player with a knack for adapting to new environments. Committed to contributing to team success and enhancing professional skills. Known for bringing a positive attitude and dedication to continuous learning and growth. Experienced in working with teens and young adults facing mental health challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Second Chances
03.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service
McAuliffe’s Ace
09.2024 - Current
- Accurately processing customer purchases at a register
- Handling payments and issuing receipts
- Actively engaging with customers to provide a positive shopping experience by answering questions, addressing concerns, and promoting products
- Maintaining a clean and organized checkout area
Crew Member
Donato's Restaurant
01.2024 - 06.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Daycare Worker
Self Employed
01.2006 - 01.2023
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Increased parent satisfaction with regular communication about their child's progress and daily experiences.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Maintained accurate records of each child's attendance, health, and developmental progress for thorough documentation purposes.
Education
Behavioral and Mental Health Technician Certificate -
Central Ohio Technical College
05.2025
Online course - Medical Billing & Coding
AAPC
01.2023
Skills
- Awareness of diversity
- Time Management
- Empathy
- Customer Engagement
- Coordinating Services
- Mental Health Knowledge
- Patience and composure
- Interactive Communication Skills
- Teamwork and Collaboration
- Observational skills
- Professional boundaries
- Family relations
Certification
- CDCA Preliminary
- Parent Peer Support Practice Model Training - 40 hours
- Behavioral and Mental Health Technician, COTC Newark
Timeline
Customer Service Cashier
Second Chances
03.2025 - Current
Customer Service
McAuliffe’s Ace
09.2024 - Current
Crew Member
Donato's Restaurant
01.2024 - 06.2024
Daycare Worker
Self Employed
01.2006 - 01.2023
Online course - Medical Billing & Coding
AAPC
Behavioral and Mental Health Technician Certificate -
Central Ohio Technical College
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