Vicente Flores
Fullerton,CA
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
The Walt Disney Company
Anaheim
07.2023 - Current
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Cashier
Paris Baguette
Brea
06.2023 - 07.2023
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Diligently upheld the cleanliness standards of the checkout area by consistently keeping countertops, registers, windowsills, and floors spotless.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
Bartender
Honda Center
Anaheim, CA
11.2022 - 05.2023
- Cleansed glasses with sanitizing solution after each use.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Attended regular training sessions to stay updated on new products or trends.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
Barista
Spotlight 29 Casino
Coachella
01.2022 - 07.2022
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Adhered to health department regulations concerning sanitation standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Bachelor of Arts - Psychology
California State University - Fullerton
Fullerton, CA05-2024
Associate of Arts - Psychobiology
College of The Desert
Palm Desert, CA05-2022
High School Diploma -
West Shores High School
Salton City, CA06-2017
Skills
- Cash Management
- Product Recommendations
- Product Merchandising
- Positive and professional
- POS Systems
- Verbal Communication
- Networking
- Interpersonal Communication
- Public Speaking
- Multitasking
- Dependable and Responsible
- Analytical and Critical Thinking
- Team building
- PPE use
- Organizational Skills
- Reporting
- Goal Setting
- Team Collaboration
- Recordkeeping
- Policies and procedures implementation
- Attendance guidelines
- Proficient in Outlook, Excel
- Attention to Detail
- Quantitative skills
- Decision-Making
- Time Management
- Problem-solving abilities
- Active Listening
- Task Prioritization
- Reliability
- Self Motivation
- Excellent Communication
- Diversity awareness
- Training Coordination
- Team Player
- Talent Recruitment
- Effective Planning
- Word Processing
- Relationship Building
- Microsoft Office
Accomplishments
Cumulative GPA 3.4 In Psychology emphasis in Industrial Organization
Certification
- Bartending License
- Food & Beverage
- Customer Service Representative
Languages
English
Professional
Spanish
Professional
German
Limited
Affiliations
- Hiking
- Gym
- Cardio
- Sight Seeing
- Traveling
Timeline
Customer Service Cashier
The Walt Disney Company
07.2023 - Current
Cashier
Paris Baguette
06.2023 - 07.2023
Bartender
Honda Center
11.2022 - 05.2023
Barista
Spotlight 29 Casino
01.2022 - 07.2022
Bachelor of Arts - Psychology
California State University - Fullerton
Associate of Arts - Psychobiology
College of The Desert
High School Diploma -
West Shores High School