Amber Miller
Chattanooga,TN
Summary
A highly motivated individual with a proven ability to establish strong connections with clients and colleagues to strengthen business relationships and results with partners. Skilled and knowledgeable customer service specialist who is able to enhance operations and resolve issues in a professional and timely manner. Equipped with time management skills and professionalism that emphasizes the ability to proficiently perform in any work environment.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Steam Logistics
Chattanooga, TN
05.2022 - Current
- Negotiate contract terms with vendors to ensure operable and efficient conditions while overseeing day-to-day operations for timely project completion.
- Manages multiple projects simultaneously, adhering to deadlines and budget constraints, while boosting customer satisfaction by addressing client concerns in a timely and professional manner.
- Collect, arrange, and input information into the database system while collaborating with sales teams to support business growth through efficient logistics solutions tailored to client needs.
Bartender / Bar Manager
Backstage Bar
Chattanooga, TN
08.2018 - Current
- Engage with customers in a friendly and professional manner
- Served high customer volumes during special events, nights, and weekends while utilizing social media and other platforms to promote the bar.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Monitor stock levels of beverages, ingredients, and bar supplies while performing opening and closing duties, including printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
Assistant Front Desk Manager
The Quality Inn
Chattanooga, TN
03.2017 - 08.2018
- Assisted manager with guest check-in and check-out and provided customer service while developing staff schedules, ensuring adequate coverage during peak hours and special events.
- Ensured adherence to hotel policies by monitoring employee compliance during shifts.
- Coordinated with other departments to address guest needs promptly, enhancing overall satisfaction levels.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
Education
High School Diploma -
Lakeview Fort Oglethorpe High School
05.2016
Skills
- Solution Oriented
- Active Listening
- Team-Oriented
- Critical Thinking
- Microsoft Office Proficiency
- Client/Customer Relations
- Coachable
- Attention to Detail
- Networking
References
- Danielle Roth, Leader, danielleroth@gmail.com
- Emily Barsoumian, Colleague, ebarsoumian@gmail.com
Timeline
Operations Specialist
Steam Logistics
05.2022 - Current
Bartender / Bar Manager
Backstage Bar
08.2018 - Current
Assistant Front Desk Manager
The Quality Inn
03.2017 - 08.2018
High School Diploma -
Lakeview Fort Oglethorpe High School