Amber Miller
Nevada
Summary
Results-driven Front End Manager with expertise in staff supervision, schedule management, and complaint resolution. Proven track record in enhancing customer service and driving performance improvements.
Overview
27
27
years of professional experience
Work History
Front End Manager
NuCara Pharmacy
02.2023 - Current
- Oversaw daily operations and workflow management for front-end team.
- Trained and mentored staff on customer service best practices.
- Scheduling for front end personnel
- Check out customers
- Safety drills
- Store and vehicle check list ( to ensure all safety aspects are being followed )
- Cleaning of the store
- Organizing and dusting of the store
- Checking for expired OTC items
- Checking the store and placing orders for OTC and gift items
- Running reports monthly
- Mail out monthly statements
- Look in claim denials for the pharmacy
- Answer and route calls to appropriate staff
Durable Medical Manager ( DME )
NuCara Pharmacy
06.2016 - 02.2023
- I had been the DME manager from 2016 to 2023. When new pharmacist was hired they eliminated my position, due to them thinking it was no longer a need at our store.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Ensured compliance with regulatory requirements by staying informed about changes in the industry and adjusting policies accordingly.
- Ensured the timely delivery of essential services to patients by maintaining efficient schedules for staff members, prioritizing workload based on urgency and resource availability.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with store manager to maintain daily operations.
- Compression sock fittings
- Diabetic shoe fittings
- Worked with insurance companies to help patients get their medical equipment paid for. Such as walkers, ostomy supplies and catheters and supplies.
House Manager
Mosaic
04.1999 - 05.2016
- When I started in 1999 I was floor staff. I then moved to Team Lead of 2nd shift where I supervised staff when manager was not available. At this time I was also a CMA ( certified medication aide ) Then moved to Direct Support Manager. At one time I oversaw six individuals and eight staff. I was then moved to manager of 12 individuals and 16 staff. I then reverted back to six individuals and eight staff. Also while working here I became a certified CPR / First Aide instructor. Taught classes to all staff members so they were prepared in case of an emergency.
- Oversaw daily operations, ensuring compliance with organizational policies and standards.
- Managed staff schedules, optimizing resource allocation for maximum efficiency.
- Developed and implemented training programs to enhance team performance and service quality.
- Coordinated maintenance activities, ensuring timely repairs and upkeep of facilities.
- Led crisis management initiatives, developing protocols to ensure resident safety and well-being.
- Streamlined communication processes between departments to improve information flow and collaboration.
- Fostered a positive living environment by promoting community engagement activities and support services.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Elevated standard of household cleanliness and organization by developing detailed cleaning schedules.
- Improved staff morale and retention, recognizing and rewarding outstanding performance.
- Improved household safety, conducting regular safety drills and updating emergency preparedness plans.
Education
Medication
Des Moines Area Community College
Ankeny, IASkills
- Customer service
- Staff supervision
- Performance improvements
- Listening skills
- Cash handling
- Cash register operation
- Schedule management
- Time management
- Opening and closing procedures
- Cash handling accuracy
- Display setup
- Complaint resolution
Timeline
Front End Manager
NuCara Pharmacy
02.2023 - Current
Durable Medical Manager ( DME )
NuCara Pharmacy
06.2016 - 02.2023
House Manager
Mosaic
04.1999 - 05.2016
Medication
Des Moines Area Community College