Amber Mills
Commerce,TX
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Slingshot by Pronto Bpo
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
CDL Class A Driver
Anderson Trucking Service
08.2021 - 01.2024
- Transported hazardous goods and non-hazardous military freight utilizing specialized equipment such as flatbed, step deck, conestoga, RGN, double drop, and dry van.
CDL Class A Driver
prime inc
10.2019 - 06.2020
- Transport refrigerated and dry freight.
Guest Service Representative
InterContinental Hotels Group
09.2016 - 04.2017
- Managed reservations and ensured seamless check-in and check-out processes.
- Managed dispatching of shuttle services.
Education
High school diploma or GED - Some college
Skills
- Basic Computer Skills
- Basic mechanical skills
- Customer Service Skills
- Customer Care
- Customer Service
- CSR
- Tanker Experience
- Commercial Driving
- Driving
- Tractor-Trailer
- Freight Experience
- Guest Services
- Box Truck
- Windows
- Delivery Driver Experience
- Load & Unload
- Cash handling
- Phone etiquette
- ATS
- Flatbed
- Heavy Equipment Operation
Certification
- CDL, CDL A
- Tanker Endorsement, 05/01/23 to 09/30/25, Hazardous material endorsement.
- Hazmat Endorsement, 05/01/23 to 09/30/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Slingshot by Pronto Bpo
03.2024 - Current
CDL Class A Driver
Anderson Trucking Service
08.2021 - 01.2024
CDL Class A Driver
prime inc
10.2019 - 06.2020
Guest Service Representative
InterContinental Hotels Group
09.2016 - 04.2017
High school diploma or GED - Some college
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