James Baumann
Springfield,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Price Cutter Plus
Springfield, MO
05.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Western Union
- Postal
- ordering
Incoming Call Salesperson
Gold Mountain Communications LLC
06.2014 - 08.2014
- Intercepted incoming calls for the sale of vacation packages for select states
- Entered information for the customer’s reservation of the vacation package.
Incoming Call Salesperson
07.2013 - 08.2013
- Intercepted calls for hotel reservations
- Entered information for the reservation and sold better deals on room prices.
Cashier
Cracker
06.2011 - 05.2012
- Barrel
- Customer Service
- Cash handling
- Stocking
- Cleaning
- Greeting
Sales Associate
Dollar Tree
08.2010 - 05.2011
- Customer Service
- Greeting
- Cash handling
- Stocking
- Cleaning
Sales Associate
04.2007 - 08.2009
- Hot Topic
- Customer Service, Greeting
- Cash handling
- Stocking, Cleaning
Cashier
Jubilee
07.2007 - 10.2007
- Customer Service, Greeting
- Cash handling
- Stocking, Cleaning
Cashier
Country Mart Grocery Store
Branson, MO
06.2004 - 07.2007
Customer Service, Greeting
- Cash handling
- Stocking, Cleaning
Education
High School Diploma -
Reeds Springs High
2006
Skills
- Computer Skills, and experience
- Basic computer skills
- 20 Years for general Customer Service skills
- Software
- Microsoft office; Word, Excel, PowerPoint
- Basic cash register software
- Courteous with Strong Service Mindset
- Refunds and Returns Management
- Establishing and Maintaining Customer Relationships
Timeline
Customer Service Representative
Price Cutter Plus
05.2015 - Current
Incoming Call Salesperson
Gold Mountain Communications LLC
06.2014 - 08.2014
Incoming Call Salesperson
07.2013 - 08.2013
Cashier
Cracker
06.2011 - 05.2012
Sales Associate
Dollar Tree
08.2010 - 05.2011
Cashier
Jubilee
07.2007 - 10.2007
Sales Associate
04.2007 - 08.2009
Cashier
Country Mart Grocery Store
06.2004 - 07.2007
High School Diploma -
Reeds Springs High