Elizabeth Hill
Brighton,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Varsity
Memphis, TN
09.2023 - Current
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Property Manager
Sentry Asset
Jackson, MS
01.2017 - 11.2022
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Collected and maintained careful records of rental payments and payment dates.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated appointments to show marketed properties.
- Paid attention to detail while completing assignments.
- Filed paperwork and made appointments
- smails
Education
GED -
Penn Foster College
Scottsdale, AZSkills
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Raiser's Edge
- Receiving support
- Call Documentation
- Order Processing
- Administrative Support
- Customer Service
- Computer Skills
- Microsoft Office Suite
- Call center experience
- Data Collection
- Customer Retention Strategies
- Microsoft PowerPoint
- Account Updates
- Yardi
- Basic computer skills
- answering high calls and emails
- Microsoft Outlook
- Multi-Line Phone Systems
- Problem Resolution
- Research
- Customer Relations
- Work Prioritization
References
Whitney Cates (901) 485-5430
Amy Belk (601) 218-2962
Timeline
Customer Service Representative
Varsity
09.2023 - Current
Assistant Property Manager
Sentry Asset
01.2017 - 11.2022
GED -
Penn Foster College