Amber Moles
Apopka
Summary
Dedicated professional with extensive experience in customer service and package handling. Skilled in time management and effective communication, contributing to smooth operations and guest satisfaction. Ready to leverage expertise in customer relationship management to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Package Handler
FedEx:Ground
Orlando
07.2024 - Current
- Scanned package barcodes for accurate shipment tracking.
- Sorted packages by destination to improve processing flow.
- Monitored package quality to identify and address damage during handling.
- Inspected packages for defects and documented issues promptly.
- Reported lost or damaged items to supervisors immediately upon discovery.
- Checked outgoing shipments for content accuracy to ensure compliance with shipping standards.
- Utilized handheld scanner to sort packages by destination and service type.
Security Officer
Universal Studios
Orlando
08.2017 - 09.2024
- Monitored security systems and conducted routine inspections to maintain safety throughout the park.
- Assisted guests with inquiries and provided support during their visit.
- Welcomed staff, guests, vendors, and contractors to ensure a friendly and professional atmosphere.
- Verified photo IDs and tickets to allow guests passage.
- Resolved issues promptly and communicated clear information while working independently.
- Executed security and safety procedures and enforced company rules, policies, and regulations.
Front Desk Receptionist
EmbroidMe
Dallas
05.2014 - 06.2017
- Greeted customers warmly and assisted with inquiries at the front desk.
- Handled incoming calls professionally and directed them to appropriate staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed appointment scheduling and maintained an organized calendar system.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Coordinated with team members to enhance daily operations and customer service at the store.
- Monitored inventory levels and ordered supplies to support uninterrupted front desk operations.
- Processed payments accurately, ensuring timely provision of receipts and change to customers.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
Scurry-Rosser
Scurry, TX06-2009
Associate of Applied Science - Photography
Art Institute of Dallas
Dallas, TX05-2012
Skills
- Attention to detail
- Payment processing
- Scheduling appointments
- Time management
- Customer relationship management
- Customer service
- Verbal communication
- Problem-solving skills
- Analytical thinking
- Customer relationship management
Timeline
Package Handler
FedEx:Ground
07.2024 - Current
Security Officer
Universal Studios
08.2017 - 09.2024
Front Desk Receptionist
EmbroidMe
05.2014 - 06.2017
High School Diploma -
Scurry-Rosser
Associate of Applied Science - Photography
Art Institute of Dallas