AMBER MOORMAN
Southgate,MI
Summary
Experienced behavioral health and housing program leader with over seven years of experience in cross-departmental operations, compliance, and stakeholder engagement within public service organizations. Skilled in developing customer-centered systems that align with Medicaid, HUD, and PIHP standards. Proven record in staff development, strategic planning, and building data-driven service improvements that enhance access, equity, and member satisfaction. Known for a collaborative leadership style rooted in accountability, empathy, and trauma-informed care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Network Manager – Housing
Detroit Wayne Integrated Health Network
Detroit, MI
07.2024 - Current
- Manage a portfolio of 14 housing grants totaling $6M+ with full oversight of HUD-funded Permanent Supportive Housing programs.
- Lead compliance, contract management, and board-facing reporting to support network accountability.
- Facilitate collaboration between Provider Network, Quality Improvement, and Compliance departments to strengthen member access and service continuity.
- Represent DWIHN in statewide policy discussions focused on integrated care and equitable housing solutions.
- Train and support providers in trauma-informed and recovery-oriented service models to ensure compassionate member engagement.
Grants Manager / Program Analyst II – Housing Revitalization
City of Detroit
Detroit, MI
05.2021 - 2024
- Oversee the full life cycle of federal and local housing grants, including procurement and compliance with FTA and HUD requirements.
- Manage data and reporting systems (Smartsheet, Oracle) for financial and performance tracking.
- Coordinate interagency partnerships to expand shelter access and improve member experience with city programs.
Senior Manager of Strategy and Business Development
Rocket Mortgage
Detroit, MI
06.2018 - 05.2022
- Directed cross-functional teams in strategic planning, operational analytics, and business growth initiatives.
- Developed data dashboards to identify performance gaps and drive process improvement.
Research Supervisor – MDOE Special Education Program
Wayne State University
Detroit, MI
05.2015 - 08.2020
- Supervised 25 researchers in state-level assessment and compliance projects.
- Oversaw quality assurance, data integrity, and program evaluation for state education initiatives.
Education
Dual MBA/MHA -
Wayne State University
Detroit, MI11.2025
Bachelor of Arts - Business
Wayne State University
Detroit, MI01.2022
Skills
- Customer Service Leadership
- Medicaid/PIHP Compliance
- Strategic Planning
- Grievance and Appeals Oversight
- Quality Improvement
- Staff Development
- Data-Driven Decision Making
- Cross-Departmental Collaboration
Certification
- Real Estate License | Mortgage License
- DWIHN Training (Complete) | HUD Policy Trained
- Coursework: Safe and Supportive Environments, Continuity of Care, Project Analytics, Quality Care Initiatives
Languages
Spanish
Limited Working
Timeline
Program Network Manager – Housing
Detroit Wayne Integrated Health Network
07.2024 - Current
Grants Manager / Program Analyst II – Housing Revitalization
City of Detroit
05.2021 - 2024
Senior Manager of Strategy and Business Development
Rocket Mortgage
06.2018 - 05.2022
Research Supervisor – MDOE Special Education Program
Wayne State University
05.2015 - 08.2020
Bachelor of Arts - Business
Wayne State University
Dual MBA/MHA -
Wayne State University