Morgan Williams
Bakersfield,CA
Summary
I am a detail-oriented team player with strong organizational skills. I posses the ability to handle multiple projects simultaneously with a high degree of accuracy and a history of developing teams while driving business. Upon completion of my continuing education, I will have earned a Bachelor of Science degree in Communication Sciences and Disorders. This will allow me to become a Speech Language Pathologist Assistant. I am eager to use and expand my skill set to help our community by providing necessary support for people in need of speech and language treatments.
Overview
15
15
years of professional experience
Work History
After-School Program Leader
Panama Buena-Vista Union School District
08.2024 - Current
- Created fun, age-appropriate activities and lesson plans for tk-6th grade children.
- Fostered a positive learning atmosphere by promoting respect, curiosity, cooperation among students.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
- Utilized creative problem-solving skills when faced with unexpected challenges or obstacles during program implementation.
Classified Substitute- Instructional Intervention
Panama-Buena Vista Union School District
12.2023 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
Patient Care Provider
IHSS In-Home Supportive Services
01.2021 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Assistant Director /Event Manager
The Bakersfield Music Hall of Fame
02.2018 - Current
- Liaised with clients to determine exact event requirements.
- To run venue in all aspects I was cross trained as a hostess, bar tender, janitor, receptionist, and also worked in theatre concessions
- All supplies, food, wine, beer and soda orders are my responsibility to place, as well as stocking and rotation of all products
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- I take pride in reviewing contracts with great attention to detail for their precise needs to ensure their event goes as planned.
Safety Supervisor
UPS United Parcel Service
10.2021 - 10.2022
- Completed workplace safety and hazard inspections.
- Instructed over 300 employees on OSHA standards.
- Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
- Participated in safety meetings by answering questions from staff members.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Inspected work practices and procedures for compliance with company and federal regulations.
- Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
PVD Driver/Warehouse worker
UPS United Parcel Service
05.2020 - 10.2021
- Personal Vehicle Drivers, use our vehicles to load and transport packages to homes and businesses
- I processed and sorted thousands of packages for correct destinations for UPS trucks and PVD drivers then I loaded and drove my own vehicle to complete the stops required
- Our team worked together on the sorting belt and to complete all packages needing to be delivered for that day.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 70 pounds.
Store Manager
Ross Dress for Less
05.2017 - 03.2018
- Drive sales (currently at an 11% YTD increase) through customer service, and a well merchandised store
- Review company processes, operationally, in the stock room, front end, and sales floor
- Identify opportunities in the above-mentioned areas and come up with an action plan to solve any issues in these areas
- Develop my managers and continually build a succession plan of key full-time associates and high potential candidates for my store and for the district.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Store Manager of Operations and Merchandising
Ross Dress for Less
08.2013 - 05.2017
- Provide excellent customer service
- Train the support managers in my store and in my district
- Open new stores as a trainer and systems administrator
- Completed remodels for multiple locations for the store refresh development in our district
- Lead the district as the captain for new company pilots to roll out updated procedures, follow up with direct support managers on task execution and give district, regional and zone managers feedback on the processes
- Prioritize and assign tasks daily to associates, supervise and assess completion of store processes and give review to my Store manager and District manager
- Complete interior and exterior evaluation of building to ensure we are up to standard and submit work orders if necessary
- Maintain full staffing for our store and Store Protection Specialist staffing for our four local stores
- Participate in weekly conference calls and deliver information to management team during weekly meeting
- Verify deposits and Garda exchanges
- Execute bi-yearly inventories and complete end of year document consolidation to a third-party warehouse
- Submit supply and sign orders monthly
- Complete management and associate schedule
- Review monthly presentation and merchandising guide to keep shops and signage current
- Receive trucks and process all freight to the sales floor
- When needed, I back up the front end by ringing up sales, including cash, checks, Apple/Android/Samsung Pay, rehabilitation vouchers and credit/debit cards, handle exchanges and returns, and balancing registers
- Perform store opening and closing procedures.
Co-Manager
Tillys
06.2012 - 08.2013
- Greet customers and record foot traffic hourly
- Provide excellent customer service by creating the ideal shopping experience
- Capture emails promote new products and company loyalty program
- Review the freight team's productivity and ensure all merchandise is properly processed and placed on the sales floor
- Follow up with the visual team's execution of new sets weekly
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Assisted in recruiting, hiring and training of team members.
- Balance all registers, safe, and deposits
- Perform store opening and closing procedures.
Store Manager/Assistant Manager
Pac Sun
09.2010 - 06.2012
- Greet customers
- Build outfits for customer needs based on product knowledge
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Set all signage, window displays, and mannequin outfits
- Complete weekly price adjustments and move merchandise according to daily set up based on sale through
- Intake, process and place all product according to presentation guide
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for all tenders and returned proper change for cash transactions.
- Provided monthly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Submit sales forecast and drive sales goals with continuous training
- Conduct monthly and yearly inventory, and daily product pulls
- Perform store opening and closing procedures.
Lead Sales
Buckle
08.2010 - 09.2010
- Greet customers and provide excellent customer service
- Promote company credit program and capture emails
- Give customers current trend and product knowledge to create custom looks
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Keep personal guest log to maintain contact and inform guests of new promotions and products
- Pull items for special orders to other Buckle locations
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Process freight and flex all product to sales floor daily
- Maintain overall store presentation by styling mannequins, completing signage and table sets, creating window displays, and setting any product promotions
- Perform store opening and closing procedures.
Education
Communication Sciences And Disorders
Northern Arizona Univer
Online06.2027
Associate of Arts - Liberal Studies, AA-T Communication, & Com. Cert.
Bakersfield College
Bakersfield, CA06.2021
Brooks Institute
Ojai, CACalifornia State University
Bakersfield, CASouth High School
Bakersfield, CASkills
- Strategic Business Development
- Effective Team Leadership
- Operations Management
- Customer Service Leadership
- Visual Merchandising Strategies
- Talent Acquisition
- Positive reinforcement
- Student Engagement Planning
Professional Work Experience
- IHSS In-Home Supportive Services, 01/01/2021, Currently Employed, Patient Care Provider, Bakersfield, CA
- UPS United Parcel Service, 10/01/2020, 10/30/2022, Safety Supervisor, Bakersfield, CA
- UPS United Parcel Service, 05/08/2020, 10/30/2020, PVD Driver/Warehouse worker, Bakersfield, CA
- The Bakersfield Music Hall of Fame, 02/20/2018, Currently Employed, Assistant Director /Event Manager, Bakersfield, CA
- Ross Dress for Less, 05/2017, 03/2018, Store Manager, Bakersfield, CA
- Ross Dress for Less, 08/2013, 05/2017, Assistant Store Manager of Operations and Merchandising, Bakersfield, CA
- Tillys, 06/2012, 8/2013, Co-Manager, Bakersfield, CA
- Pac Sun, 09/2010, 6/2012, Store Manager/Assistant Manager, Bakersfield, CA
- Buckle, 8/2010, 9/2010, Lead Sales, Bakersfield, CA
References
Chanell Ingram Gross, 1(530)524-9067, Manager, 16 years Robert Martinez, 1(661)477-2518, Co-worker, 13 years Audrey Costa, 1(559)940-3620, Manager, 10 years
Timeline
After-School Program Leader
Panama Buena-Vista Union School District
08.2024 - Current
Classified Substitute- Instructional Intervention
Panama-Buena Vista Union School District
12.2023 - Current
Safety Supervisor
UPS United Parcel Service
10.2021 - 10.2022
Patient Care Provider
IHSS In-Home Supportive Services
01.2021 - Current
PVD Driver/Warehouse worker
UPS United Parcel Service
05.2020 - 10.2021
Assistant Director /Event Manager
The Bakersfield Music Hall of Fame
02.2018 - Current
Store Manager
Ross Dress for Less
05.2017 - 03.2018
Assistant Store Manager of Operations and Merchandising
Ross Dress for Less
08.2013 - 05.2017
Co-Manager
Tillys
06.2012 - 08.2013
Store Manager/Assistant Manager
Pac Sun
09.2010 - 06.2012
Lead Sales
Buckle
08.2010 - 09.2010
California State University
Communication Sciences And Disorders
Northern Arizona Univer
Associate of Arts - Liberal Studies, AA-T Communication, & Com. Cert.
Bakersfield College
Brooks Institute
South High School
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