Summary
Overview
Work History
Education
Skills
Timeline
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Yvette Valdez

The Bronx,NY

Summary

Proven leader and strategist, adept in training and mentoring, with a track record of enhancing customer satisfaction, Skilled in inventory control and process improvement, I excel in creating safe, engaging environments and resolving customer issues efficiently. Achieved significant improvements in team performance and customer service metrics.

Overview

3
3
years of professional experience

Work History

After-School Program Leader

SYEP- Queens Community House
09.2022 - 05.2023
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Assisted students with homework completion, providing individualized support and guidance as needed.
  • Managed behavioral issues and used positive behavior strategies for groups of up to Number students.

Cashier Supervisor

ShopRite
10.2021 - 08.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.

Customer Support

UPS Customer Center
08.2020 - 10.2021
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Harry S Truman High School
Bronx, NY

Skills

  • Training and mentoring
  • Strategic Planning
  • Inventory Control
  • Process Monitoring and Improvement

Timeline

After-School Program Leader

SYEP- Queens Community House
09.2022 - 05.2023

Cashier Supervisor

ShopRite
10.2021 - 08.2022

Customer Support

UPS Customer Center
08.2020 - 10.2021

Harry S Truman High School

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Yvette Valdez