Amber Morales
Children’s Dentistry of Av
Rosamond,CA
1
Certification
14
years of professional experience
Dynamic front office specialist with a strong background in patient care and efficient workflow management. Skilled in training staff and managing schedules to ensure seamless operations, contributing to improved patient experiences and satisfaction.
Work History
Rda Front Office
2 Years 2 Months- Assisted in patient examinations, ensuring comfort and adherence to safety protocols.
- Prepared dental instruments and materials for procedures, maintaining organization and readiness.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dental team to optimize patient flow and appointment scheduling.
- Trained and supervised front office staff, enhancing team performance and service quality.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Rda Front Office
13 Years 7 Months- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of dental instruments and maintained hygiene standards.
- Recorded patient medical histories and updated electronic health records accurately.
- Provided chairside assistance to dentists, ensuring efficient workflow during treatments.
- Collaborated with dental team to streamline appointment scheduling and patient follow-ups.
- Trained new staff on office protocols and best practices in patient care.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Education
High School Diploma
Skills
Records management
Schedule management
Relationship building
Effective multitasking
Workflow optimization
Certification
RDA
Timeline
Rda Front Office
Children’s Dentistry of Av
07.2024 - CurrentRead More
Rda Front Office
Vivid Smile Dental
02.2013 - 2020Read More
Av High
High School Diploma
Read More