Amber Moreash
Lake Forest,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Server
Bottega Angelina
Laguna Niguel, CA
10.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server/Server Team Lead
Angelina Pizzeria
Irvine
08.2016 - 10.2021
- Informed customers of daily specials and signature menu items.
- Supervised daily operations such as opening and closing duties, scheduling shifts and assigning tasks to staff members.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed positive relationships with regular customers through friendly conversation.
Server
Naples Restorante E Bar
Anaheim, CA
08.2014 - 01.2020
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted other wait staff members in times of heavy customer traffic.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server/Certified Trainer/Bartender
Olive Garden
Lake Fork, CA
03.2009 - 08.2014
- Coached staff members on best practices for optimizing server performance levels.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
Polytechnic High School
Long Beach, CA06-1992
Skills
- Guest Engagement
- Suggestive Selling
- Positive and professional
- High-volume dining
- Attention to Detail
- Teamwork and Collaboration
Timeline
Server
Bottega Angelina
10.2021 - Current
Server/Server Team Lead
Angelina Pizzeria
08.2016 - 10.2021
Server
Naples Restorante E Bar
08.2014 - 01.2020
Server/Certified Trainer/Bartender
Olive Garden
03.2009 - 08.2014
High School Diploma -
Polytechnic High School