Amber Morgan
Victorville,CA
Summary
Dynamic business development sales manager with proven experience in team leadership and training. Known for developing effective training programs and fostering strong customer relationships, resulting in increased sales and customer loyalty.
Overview
7
7
years of professional experience
Work History
Sales Representative
Caposio Buick GMC
12.2024 - Current
- Trained new employees on company policies, product knowledge, and sales strategies.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
BDC Sales Manager
Victorville Chevrolet Cadillac
01.2019 - 12.2024
- Led sales team to exceed monthly targets through effective coaching and performance management.
- Developed and implemented training programs to enhance product knowledge among sales staff.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Fostered relationships with customers, enhancing satisfaction and loyalty through personalized follow-ups.
- Utilized CRM systems to track sales performance and streamline communication within the team.
- Managed a team of sales representatives, providing regular training and performance evaluations.
- Regularly attended industry events to network with potential clients, partners, and stay informed about market trends.
- Implemented comprehensive training programs for new hires, reducing onboarding time and increasing productivity levels faster.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Criminal Justice
High Tech Institute
Phoenix, AZSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales closing
- Customer retention
- Negotiation tactics
- Cold calling
- Business development
- Performance tracking
- CRM proficiency
- Closing techniques
- Competitor research
- Time management
- Client engagement
- Event participation
- Team leadership
Timeline
Sales Representative
Caposio Buick GMC
12.2024 - Current
BDC Sales Manager
Victorville Chevrolet Cadillac
01.2019 - 12.2024
Criminal Justice
High Tech Institute
Reference:
Sean Vizzo sales manager at Victorville Checrolet - 760-221-3866
Nathan Issa Closer at Caposio GMC - 909-525-6355