Amber Moss
Burleson,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Care Specialist I
MHMR of Tarrant County
Fort Worth, TX
05.2023 - 03.2024
- Answered incoming calls from individuals in crisis and provided support, understanding, and resources.
- Assessed the severity of the caller's distress and determined appropriate interventions or referrals for further assistance.
- Gathered information about callers' situations including demographics, symptoms, medical history, prior crises.
- Developed individualized safety plans with callers to reduce risk of harm or self-harm during times of crisis.
- Maintained accurate records of all conversations with clients using a computer-based system.
Behavioral Technician
Therapy And Beyond
Fort Worth , TX
09.2022 - 03.2023
- Implemented interventions designed by Board Certified Behavior Analysts.
- Implemented evidence-based interventions such as Applied Behavior Analysis techniques, positive reinforcement strategies, and other behavioral approaches.
- Utilized verbal prompts, visual aids, modeling, prompting techniques during therapy sessions when necessary.
- Provided emotional support to help clients cope with challenging behaviors or situations.
- Monitored progress of clients through data collection and analysis.
Medical Coordinator
ResCare Residential Services
Arlington, TX
05.2020 - 06.2021
- Developed and maintained patient records, including medical histories, reports and examination results.
- Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
- Created detailed progress notes for each patient visit to document changes in condition or treatments provided.
- Ensured that all necessary paperwork was completed for insurance claims and reimbursements.
- Acted as a liaison between insurance companies, hospitals and other health organizations concerning payment issues.
Client Trainer
Pecan Valley Centers
Stephenville, TX
06.2016 - 10.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Assisted with planning and coordination of activities and outings based on individual needs.
Direct Care Worker
The Company Of Rockhouse
Stephenville, TX
04.2015 - 06.2016
- Provided personal care to clients, such as bathing, grooming and toileting.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Coordinated transportation for medical appointments and other errands.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
Education
GED -
Ranger College
Stephenville, TX05-2016
Skills
- Crisis Management
- Client Confidentiality
- Verbal Communication
- Written Communication
- Computer Skills
- Works Well Under Pressure
- Information Gathering and Relay
- Call handling
- Critical Thinking
- Decision-Making
- De-Escalation Techniques
- Safety and risk assessments
- Basic life support knowledge
- Emergency Medical Instruction
- Team Collaboration
References
References available upon request.
Timeline
Care Specialist I
MHMR of Tarrant County
05.2023 - 03.2024
Behavioral Technician
Therapy And Beyond
09.2022 - 03.2023
Medical Coordinator
ResCare Residential Services
05.2020 - 06.2021
Client Trainer
Pecan Valley Centers
06.2016 - 10.2018
Direct Care Worker
The Company Of Rockhouse
04.2015 - 06.2016
GED -
Ranger College