Amber Motley
Memphis,TN
Summary
Attentive telecommunications professional bringing 6 years of experience prioritizing emergency calls to dispatch appropriate services. Knowledgeable, meticulous and involved professional with an in-depth knowledge of police services. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Attentive telecommunications professional with training and experience to pay attention to detail, provide accurate information, and develop solutions that benefit the presenting problem. Organized and thorough in documenting and providing crucial information to supervisors, command staff, officers, and citizens in a timely manner. Helps first responders coordinate emergency actions and support local community.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Police Radio Dispatcher
City Of Memphis
Memphis , TN
06.2016 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to citizens, handled concerns quickly and escalated major issues to supervisor.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented all details in system.
- Received over 100 911 and non-emergency calls per 8 hour shifts to dispatch calls to appropriate agencies and officers on duty
Daycare Teacher
Highland Day School
Cordova, TN
02.2014 - 05.2016
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Developed age-appropriate activities and programs for children 2 to 5 years old
Customer Service Representative
Kroger
Cordova, TN
06.2011 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Sociology
University of Memphis
Memphis, TN12.2019
High School Diploma -
Arlington High School
Arlington, TN05.2011
Skills
- Emergency Management
- Microsoft Office proficient
- Multitasking abilities
- Law Enforcement Collaboration
- Strong communicator
- Conflict resolution techniques
- Self-motivated professional
- Adaptability
- Strong interpersonal skills
- Detailed Information Relay
- National Crime Information Center (NCIC) Trained
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Ties Certified with Training in NCIC
Timeline
Police Radio Dispatcher
City Of Memphis
06.2016 - Current
Daycare Teacher
Highland Day School
02.2014 - 05.2016
Customer Service Representative
Kroger
06.2011 - 05.2016
Bachelor of Arts - Sociology
University of Memphis
High School Diploma -
Arlington High School
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Ties Certified with Training in NCIC
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