Summary
Overview
Work History
Education
Skills
Writer
Timeline
Generic

Amber Newland

Galveston,TX

Summary

Offering blend of interpersonal skills and willingness to learn and grow within customer service leadership role. Delivers understanding of guest needs and service excellence, along with strong organizational and communication skills. Ability to pivot and learn new skills.

Overview

12
12
years of professional experience

Work History

Bartender

Market Station
02.2025 - Current
  • Served high customer volumes during special events, nights, and weekends, including their highest sales night on record,.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender

The Proletariat Gallery & Public House
04.2023 - Current
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Mistress of Spirits and Other Tasks

Elizabeth Punches Studio & Gallery
01.2024 - 12.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Increased bidder satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Supported auctioneer with accurate record-keeping, ensuring timely updates on bid amounts and successful bidders.
  • Assisted in the achievement of sales targets by actively promoting auction items to potential buyers.

Bartender

The Proletariat Gallery & Public House
10.2018 - 02.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Crafted special menu items for seasonal offerings.

Barista

Starbucks Coffee Company
06.2013 - 01.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Receptionist

Better Homes And Gardens Gary Greene Real Estate
01.2013 - 06.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

Real Estate

College of The Mainland

Nursing

Galveston College

Skills

  • Client service excellence
  • Proficient in task organization
  • Trustworthy in performance
  • Organization and Efficiency
  • Strong multitasking
  • Researching Skills
  • Clear and effective communication
  • Complex Problem-Solving
  • Patience and tolerance

Writer

  • Skilled at doing research and writing informative essays that are enjoyable to read
  • Participates in writing and poetry events, performing original pieces

Timeline

Bartender

Market Station
02.2025 - Current

Mistress of Spirits and Other Tasks

Elizabeth Punches Studio & Gallery
01.2024 - 12.2024

Bartender

The Proletariat Gallery & Public House
04.2023 - Current

Bartender

The Proletariat Gallery & Public House
10.2018 - 02.2020

Barista

Starbucks Coffee Company
06.2013 - 01.2018

Receptionist

Better Homes And Gardens Gary Greene Real Estate
01.2013 - 06.2013

Real Estate

College of The Mainland

Nursing

Galveston College

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