Jessica Draine
Smyrna,DE
Summary
Versatile, experienced professional with a strong background in guest service, clinical support, and shift coordination. Known for accuracy, attention to detail, and effective communication. Ready to support smooth operations, resolve issues quickly, and maintain high service standards.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Head Bartender
Outback Steakhouse
Glen Mills, Pennsylvania
11.2014 - Current
- Prepared cocktails and specialty beverages for steakhouse guests with consistent service.
- Processed drink orders through POS system and handled cash transactions accurately.
- Resolved customer complaints and disputes to uphold high levels of guest satisfaction.
- Managed bar setup, restocked inventory, and executed closing procedures to ensure smooth shift transitions.
Medical Assistant
Riddle Memorial Hospital
Media, Pennsylvania
12.2021 - 08.2025
- Administered injections, medications, and treatments based on physician orders.
- Assisted physicians with patient examinations, injections, and minor treatment tasks.
- Prepared examination rooms with supplies for provider visits and procedures.
- Coordinated patient scheduling, referrals, and follow-up appointments to enhance departmental efficiency.
- Managed patient flow by answering phones, scheduling appointments, and greeting visitors professionally.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
Education
High School Diploma -
American Christian
Aston,pa06-2008
Some College (No Degree) - Medical Laboratory Science
Dawn Carrer Institute
Wilmington, DESkills
- POS operation expertise
- Cash management
- Inventory oversight
- Client service excellence
- Health and safety standards
- Dispute resolution
- Leadership in teams
- Attention to detail
- Effective communication
- Strong communication
- Customer attentiveness
- Staff training
- Sales and upselling
- Food safety practices
- Mixology techniques
- Craft cocktail preparation
Certification
- medical assistant
Timeline
Medical Assistant
Riddle Memorial Hospital
12.2021 - 08.2025
Head Bartender
Outback Steakhouse
11.2014 - Current
High School Diploma -
American Christian
Some College (No Degree) - Medical Laboratory Science
Dawn Carrer Institute