Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Pedersen

Westlake

Summary

Professional with over 30 years of experience in entrepreneurship and customer service. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of building relationships and exceeding performance goals. Skilled in maintaining organized workspaces and managing bar operations, ensuring customer satisfaction and safety.

Overview

16
16
years of professional experience

Work History

Bartender

Steilacoom Taproom
Steilacoom
01.2018 - 07.2022
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments accurately and efficiently with POS system.

Salon Owner/Operator

LJ Studio
Lakewood
02.2018 - 07.2022
  • Managed daily operations of the salon for optimum workflows and business results.
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
  • Boosted sales through exceptional customer service and successful advertising campaigns.
  • Maintained financial and administrative controls, accurately tracking funds and keeping records current.
  • Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.

Salon Owner/Operator

Fortis
Steilacoom
08.2016 - 02.2018
  • Managed daily operations of the salon.
  • Conducted periodic performance reviews to assess employee/contractor performance.
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
  • Boosted sales through exceptional customer service and successful advertising campaigns.

Salon Owner/Operator

Halo
Dupont
12.2006 - 08.2016
  • Managed daily operations of the salon.
  • Provided exceptional customer service to ensure retention.
  • Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
  • Maintained financial and administrative controls, accurately tracking funds and keeping records current.
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points.

Education

Bachelor of Science (B.S.) - History, Art

Troy University
Troy, AL
12.2023

Skills

  • Customer service excellence
  • Salon marketing strategies
  • Social media management
  • Health and safety compliance
  • Problem solving
  • Client retention
  • Decision making skills
  • Cost control measures
  • POS operation expertise

Timeline

Salon Owner/Operator

LJ Studio
02.2018 - 07.2022

Bartender

Steilacoom Taproom
01.2018 - 07.2022

Salon Owner/Operator

Fortis
08.2016 - 02.2018

Salon Owner/Operator

Halo
12.2006 - 08.2016

Bachelor of Science (B.S.) - History, Art

Troy University

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