Amber Newman
Weslaco,TX
Summary
Seasoned professional in wellness and hospitality with a knack for enhancing operational productivity and efficiency. Skilled in customer service excellence, communication, problem-solving, and adaptability.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Medical Spa Coordinator/Esthetician
Melt Aesthetics and Wellness
McAllen, Texas
05.2026 - 10.2026
- Provided personalized facial and treatment services to enhance client wellness at Melt Aesthetics.
- Recommended skincare products aligned with client needs and wellness goals.
- Greeted clients upon arrival, ensured comfort during visits, and addressed questions about treatments and services to enhance client experience.
- Supported daily front-desk operations by managing scheduling, guest check-in/check-out, phone communications, and responding to customer inquiries to streamline service.
- Maintained smooth daily service operations by coordinating schedules and preparing treatment areas, adapting to changing guest and business needs.
- Perform opening and closing responsibilities to ensure the facility, treatment areas, and front desk are prepared for business and secured appropriately at the end.
Esthetician/Front Desk Receptionist
FoxRiver Med Spa
Algonquin, Illinois
12.2022 - 05.2026
- Consulted clients on skincare goals and treatment plans.
- Performed customized facial treatments for FoxRiver Med Spa clients.
- Ensured calming client experience throughout FoxRiver Med Spa, contributing to client satisfaction and retention.
- Facilitated pre-treatment preparation for medical spa providers, enhancing treatment efficiency.
- Communicated effectively with other members of the spa team regarding client concerns.
- Answered multi-line phone, returned clients' calls and scheduled appointments.
- Contributed to marketing efforts by providing insights on promotional materials and events, helping to attract new clients.
- Monitored office supplies inventory levels to ensure availability, placed orders for replenishment as needed and monitored deliveries upon arrival.
Guest Service Associate
European Wax Center
Spokane, Washington
03.2018 - 01.2020
- Greeted guests at European Wax Center with warm, professional service.
- Responded to incoming calls promptly. and explained service options clearly.
- Resolved any customer complaints or issues professionally and efficiently.
- Scheduled waxing appointments using center booking systems.
- Promoted retail products and membership options to guests.
- Assisted team members by addressing guest questions and collaborating on daily center tasks.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Maintained clean reception areas and organized service supplies.
Education
Esthetician License - Esthetics
Tricoci School of Beauty
Libertyville, IL 03.2022 - 12.2022
Lorenzo High School
Lorenzo, TXSkills
- Front desk operations
- Schedule coordination and software
- Customer service expert
- Health & Wellness Promotion
- Proficient in various booking software
References
References available upon request.
Timeline
Medical Spa Coordinator/Esthetician
Melt Aesthetics and Wellness
05.2026 - 10.2026
Esthetician/Front Desk Receptionist
FoxRiver Med Spa
12.2022 - 05.2026
Esthetician License - Esthetics
Tricoci School of Beauty
03.2022 - 12.2022
Guest Service Associate
European Wax Center
03.2018 - 01.2020
Lorenzo High School