Summary
Overview
Work History
Education
Skills
Bio
Languages
Timeline
Generic
Serena Tate

Serena Tate

Saint Pete Beach,FL

Summary

Dedicated professional with 20 years of experience in customer service and healthcare coordination. Proven leadership in managing clinical operations, enhancing patient care, and implementing effective healthcare protocols. Expertise in streamlining administrative processes and fostering positive patient experiences. Strong communication skills and a creative approach to problem-solving drive impactful results in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Spa And Clinic Coordinator

Cortiva Institute of Massage and Skin
Saint Petersburg, FL
12.2022 - Current
  • Schedule various services for individuals, large groups and campus planned events
  • Work with students as part of a team to teach how to effectively run a spa and salon
  • Minimize customer wait time service time, productivity, coordinate there breaks and service schedules
  • Resolve client concerns in urgent matter, make sure company polices followed thru and communicated to all staff
  • Have positive attitude outstanding customer service kills, organizational skills, communication skills, cash handling microsoft office and teams proficient.
  • Manage all inventory for students, services and teachers
  • Book Continuing Education classes for the campus by reaching out to educators, make up events/contest to motivate students and drive sales and book all outside events to create extra revenue for the school

Salon Manager

Blue Door Spa And Salon
Bradenton, FL
11.2024 - 12.2025
  • Focus strong effort hitting monthly goal conscience script and offerings
  • Responsible for tracking DAILY, WEEKLY, and MONTHLY basis service sales.Keeping Spa Clean renewing stock levels front of spa displays properly appealing
  • Handling upset guest with proper procedures, rebooking next visit
  • Upgrading guest experiences offering retail and homecare options
  • Closing Membership programs referral, Salon tours,welcome gifts
  • Onboarding new team members, scheduling contest motivate and train staff

Lead Merchandiser

Premium Retailer
Tampa Sarasota
09.2023 - 10.2024
  • Visit retail stores to stock products, build displays, or install promotional materials, ultimately to increase sales. Publix, Winn- Dixie, Home Depot, Best Buy, target, Dollar General, Ulta, Sephora, CVS and Walgreen

In-House Marketing (sales call center)

Bluegreen Vacations Tradewinds Hotel
Saint Petersburg, FL
09.2022 - 08.2023
  • Proven experience as telesales representative for blue green vacations
  • Strong track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Contact blue- green vacation club members to re tour vacation club timeshare program while using scripts
  • Answer questions about the timeshare features/benefits
  • Ask questions to understand customer requirements and close sales while getting them to book the tour w secured deposit
  • Direct prospects to the field sales team when needed For extra assurance if they had questions for management
  • Enter and update customer information in the database To give sales team about they books timeshare preview
  • Take and process 'timeshare previews' in database adding detailed notes for the sales team to close

Sales Education and Marketing Coordinator

Amika Haircare
Naples, Orlando, Sarasota, Tampa, Saint Petersburg, Lakeland, Fort Meyers, FL
07.2021 - 07.2022
  • Manage 15 SEPHORA Doors while:
  • Motivate, inspire, coach, mold, teach teams/stores to exceed monthly and quarterly goals with intensive selling techniques
  • Hire, train, promote and work with marketing and freelance budget each season to beat LY goals
  • Launch GWP and mini events based on store events/promo calendar
  • Track inventory and make sure testers are available-product looks clean and organized

Sales and Education Rep

Keranique Haircare
Tampa/Orlando, FL
01.2021 - 06.2021
  • Teach salon stylist to capture SPH of $250 while building the brand to Ulta management and staff
  • Coordinate store contest w product give away for high sales-selling salons
  • Train all retailer staff and customers on product information and execute weekly store events
  • Hire, train, motivate and mold strong freelance talent in Florida market.
  • Educate stylist on hair loss reasons, preventions and client specific daily product routine.
  • Appear on HSN with marketing team to sell 'on air' and market the brand during selected appearances

Practice Manager-Dr. Agdamag MD

Walk N Wellness Urgent Care
Lutz, FL
02.2013 - 12.2015
  • Perform routine clinical and administrative duties under the direct supervision of Dr. Agdamag MD
  • Answering phones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling
  • Taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting during diagnostic examinations
  • Booking appointments, arranging for hospital admission and laboratory services, and handling billing and book keeping.
  • Understanding and teaching staff DocuTap: DocuTAP is a web-based EMR with integrated practice management and revenue cycle management. It is primarily designed for use in urgent care situations and is highly tablet-compatible; it can also be configured for primary care and pediatrics - as well as workers' comp visits.

Account Coordinator Sales and Training East Coast

Boscia Skincare
New York, New Jersey, Connecticut
03.2008 - 02.2013
  • Manage 35 SEPHORA Doors while:
  • Motivate, inspire, coach and mold team to exceed monthly and quarterly goals.
  • Pull clients and introduce star products
  • Build clientele book and follow up w/VIP customers
  • Launch GWP and mini events based on store events/promo
  • Meeting annual sales goals and building strong relationships
  • Train all retailer staff on product information and execute weekly store events
  • Handle all administrative duties including; T&E, event recap, weekly #/ trend tracking

Education

Associate Degree - Fashion Merchandising Management

Fashion Institute of Technology
06.2007

Associate Degree - Fashion Marketing

Madison Area Technical College
Madison, Wisconsin
05.2003

Skills

  • Service scheduling and coordination
  • Customer service excellence
  • Inventory management
  • Event planning and execution
  • Sales analysis and reporting
  • Team leadership and development
  • Problem resolution strategies
  • Policy compliance and adherence
  • Front desk operations
  • Multitasking proficiency

Bio

A Hardworking individual with outstanding leadership qualities, communication skills, and artistic creativity and drive. A degree in Fashion Marketing and attending the Fashion Institute Of Technology NYC has seasoned my 20 year professional yet modern approach to the customer service industry.

Languages

English
Full Professional

Timeline

Salon Manager

Blue Door Spa And Salon
11.2024 - 12.2025

Lead Merchandiser

Premium Retailer
09.2023 - 10.2024

Spa And Clinic Coordinator

Cortiva Institute of Massage and Skin
12.2022 - Current

In-House Marketing (sales call center)

Bluegreen Vacations Tradewinds Hotel
09.2022 - 08.2023

Sales Education and Marketing Coordinator

Amika Haircare
07.2021 - 07.2022

Sales and Education Rep

Keranique Haircare
01.2021 - 06.2021

Practice Manager-Dr. Agdamag MD

Walk N Wellness Urgent Care
02.2013 - 12.2015

Account Coordinator Sales and Training East Coast

Boscia Skincare
03.2008 - 02.2013

Associate Degree - Fashion Merchandising Management

Fashion Institute of Technology

Associate Degree - Fashion Marketing

Madison Area Technical College

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