Samar Danach
Brandon,FL
Summary
Results-driven Spa Administrator known for exceptional communication and organizational skills. Successfully managed client scheduling and inventory, contributing to streamlined operations and improved customer experiences.
Overview
21
21
years of professional experience
Work History
Spa Administrator coordinator
Flawless Beauty Spa
Temple Terrace , FL
10.2023 - Current
- Coordinated spa services and treatments to enhance customer experience.
- Greet clients warmly, manage appointments, and provide exceptional frontline service.
- Handle customer inquiries via phone, text, and email in a professional and friendly manner.
- Maintain accurate client records, and update service logs daily.
- Coordinate schedules between clients and staff to ensure a smooth, efficient workflow.
- Process payments securely, and maintain the confidentiality of client information.
- Support marketing efforts and client communication through social media and promotional campaigns.
- Manage the inventory of office and spa supplies, ensuring that essential items are always in stock.
- Maintained accurate client records using spa management software.
- Handled customer inquiries and resolved issues promptly.
- Processed payments and maintained cash register accuracy daily.
- Organized inventory and ensured supplies were stocked adequately.
- Resolved customer complaints in a professional manner.
- Developed and implemented marketing campaigns to promote services and products.
ESOL Teacher
Beirut International School
Beirut , Lebanon
09.2004 - 06.2023
- Developed an engaging ESOL curriculum tailored to meet diverse student needs and learning styles.
- Implemented innovative, technology-based teaching strategies to enhance language acquisition and retention.
- Mentored new teachers to foster professional growth and improve instructional practices.
- Facilitated multicultural community workshops, promoting inclusivity and cross-cultural understanding among students.
- Served as an advocate for ESOL students within the school community, promoting cultural awareness and inclusivity among staff and peers.
- Maintained complete and accurate student records, including grades, attendance, and performance data.
- I taught English as a Second Language to diverse groups of students, creating lesson plans, and tracking progress toward language proficiency goals.
- Communicated regularly with parents, staff, and administrators to ensure equitable student access, and academic support.
- Utilized technology to deliver instruction, communicate effectively, and maintain accurate data and student information.
- Demonstrated strong organizational and interpersonal skills, effectively managing high workloads and diverse student populations.
- Maintained classroom environment conducive to learning and respectful interactions among students.
- Analyzed data from student assessments to inform instruction decisions.
- Provided resources for parents and guardians regarding their child's academic progress in English language classes.
Education
Master of Arts - Translation Diploma
Translation Diploma
Beirut Arab University09-2006
Bachelor of Arts - English Language And Literature
Lebanese University
Lebanon09-2005
Skills
- Spa management
- Client scheduling
- Payment processing
- Inventory management
- Spa software
- Customer relationship management
- Marketing coordination
- Performance evaluations
- Staff management
- Customer complaint handling
- Customer Satisfaction Assessment
- Customer service and support
- Chat and email communication
- Record management and data entry
- Scheduling and appointment coordination
- Conflict resolution
- Front desk and administrative operations
- Microsoft Office Suite and Google Workspace
- Remote work and time management
- Strong written and verbal communication
Timeline
Spa Administrator coordinator
Flawless Beauty Spa
10.2023 - Current
ESOL Teacher
Beirut International School
09.2004 - 06.2023
Master of Arts - Translation Diploma
Translation Diploma
Bachelor of Arts - English Language And Literature
Lebanese University