Tiffany Ford
St. Augustine
Summary
20 years persuasive well organized sales manager with experience in communication and interpersonal skills to build active and engaging relationships with customers. Demonstrated history as an Assistant Manager with executing successful aesthetic and beauty events dedicated to continuous improvement and driving positive business impact. Motivates team to reach performance goals, builds new opportunities and identifies knowledge gaps.
Seasoned spa manager with background in leading high-performing teams and optimizing operational workflows. Skilled in developing and implementing strategies to enhance customer satisfaction, streamline service offerings, and increase revenue. Strong communicator adept at training staff, managing client relations, and maintaining strict health and wellness standards. Proven track record of improving guest experiences while boosting spa efficiency and profitability.
Overview
5
5
years of professional experience
Work History
Assistant Spa Manager, Sales Development Supervisor & Event Coordinator
Youthful Medical Spa
01.2023 - Current
- Oversaw a team of 30 spa professionals including the front desk team, aesthetic consultants, injectors, and estheticians while managing daily operations of the spa ensuring smooth day-to-day operations.
- Head of the monthly aesthetic events with Allergan brand partnership and cool-sculpting events that attracted many new and recurring participants.
- This led to raising aesthetic, cool sculpting, cool tone and injectable spa services awareness.
- Enjoy seeing clients have a unique experience by working to develop a fun theme and collaborating with one of many partners, including companies behind Thermage FLX, Clear + Brilliant, Hydrafacial, Jet Plasma, PRX and more.
Sales Manager & Event Coordinator
ULTA BEAUTY
01.2022 - 01.2023
- Directed day to day operations with a team of 35 retail professionals including lead cashiers, salon professionals, beauty advisors, guest account coordinators, brow experts and brand partners while managing daily operations at a highly recognized beauty retailer and premier destination for cosmetics, hair care and salon service ensuring guest satisfaction with their beauty experience.
- Responsible for hiring best in sales region performing team, training new team members and coaching existing team to hit new goals while personalizing my coaching style towards their professional goals.
- Work history of inspiring joy, improving employee engagement, giving wow experiences, driving success in customer service, loyalty, sales, credit and store management.
Professional Organizer
At Home with Tiffany
01.2020 - 01.2022
Education
Associates Degree -
EASTERN FLORIDA STATE COLLEGE
01.2018
Skills
- Spa Management
- Sales and Marketing Development
- Confidence with Teamwork
- Time Management
- Authentic Leadership
- Effective Communication
- Passionate Event Coordinator
- Team leadership
- Event coordination
- Customer service
- Sales strategy
- Client relationship management
- Time management
- Process improvement
- Spa operations
- Guest satisfaction
Websites
Accomplishments
- Florida Realtor (2001-2011)
- Boost Team Positivity and Productivity in Workplace
- Increase Client Returns
- Genuine helper who packs, sorts and helps other organize for the long haul
- Teaching the Why and How of creating systems, solutions and habits to make organization a way of life, rather than a one-time event.
Volunteer Experience
Crosswater Community Church, Youth Leader
Passions
- Continuous Lifelong Learner
- Pray, Lead and Empower
Timeline
Assistant Spa Manager, Sales Development Supervisor & Event Coordinator
Youthful Medical Spa
01.2023 - Current
Sales Manager & Event Coordinator
ULTA BEAUTY
01.2022 - 01.2023
Professional Organizer
At Home with Tiffany
01.2020 - 01.2022
Associates Degree -
EASTERN FLORIDA STATE COLLEGE