Dion Williams
Las Vegas
Summary
Seasoned Lead Spa Coordinator with background in overseeing daily operations of high-end spas. Strong in training and managing spa staff while ensuring exceptional customer service and satisfaction. Proven ability to develop and implement marketing strategies that boost spa visibility and profitability. Skilled at creating relaxing, enjoyable environments that promote client well-being. Not only that i’m also a people-oriented team leader successful in monitoring performance, delegating work and motivating members.
Overview
5
5
years of professional experience
Work History
Lead Spa Coordinator
Park MGM
Las Vegas
03.2024 - Current
- Coordinated daily operations for spa services and appointments.
- Assisted guests with inquiries about spa treatments and services.
- Developed training materials for new spa staff on procedures.
- Collaborated with management to enhance guest experience initiatives.
- Oversaw cleanliness and organization of spa facilities and equipment.
Sales Supervisor
Aurora Marketing & Promotions
Las Vegas
05.2023 - 01.2024
- Trained and mentored new sales staff in product knowledge and customer service skills.
- Developed sales strategies to improve team effectiveness and meet monthly targets.
- Conducted regular team meetings to discuss sales goals and address challenges.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
Basketball Official
Southern Nevada Officials Association
Las Vegas
11.2021 - Current
- Enforced game rules to maintain fair play and sportsmanship.
- Communicated with coaches and players regarding game decisions and rules.
- Attended training sessions to enhance officiating skills and knowledge.
- Reviewed game footage to assess performance and improve decision-making skills.
Team Leader
Target
Las Vegas
08.2021 - 05.2023
- Led team members in daily operations and customer service tasks.
- Ensured store standards met through effective inventory management and organization.
- Trained new staff on policies, procedures, and customer engagement techniques.
Crew Member
McDonald's
Las Vegas
01.2021 - 05.2021
- Maintained cleanliness and organization in dining and kitchen areas.
- Prepared and assembled food items according to company standards.
- Operated kitchen equipment safely and effectively during busy shifts.
Education
Bonanza High School
las vegas, NVSome College (No Degree) - Criminal Justice
South Western Oregon Community College
Coos Bay, ORSkills
- Staff training
- Guest relations
- Spa management
- Time management
- Conflict resolution
- Strong leadership
Timeline
Lead Spa Coordinator
Park MGM
03.2024 - Current
Sales Supervisor
Aurora Marketing & Promotions
05.2023 - 01.2024
Basketball Official
Southern Nevada Officials Association
11.2021 - Current
Team Leader
Target
08.2021 - 05.2023
Crew Member
McDonald's
01.2021 - 05.2021
Bonanza High School
Some College (No Degree) - Criminal Justice
South Western Oregon Community College