Samantha McDonald
CordeValle Golf Course
Morgan Hill,CA
12
years of professional experience
Passionate and efficient spa coordinator with a strong focus on customer satisfaction and operational excellence. Track record of optimizing workflows and training teams to deliver exceptional service, driving increased client engagement and loyalty.
Work History
Lead Spa Coordinator
2 Years 4 Months- Managed scheduling and appointments for spa staff, maximizing efficiency and client satisfaction.
- Coordinated daily operations of spa services, ensuring seamless guest experiences.
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Coordinated special events and promotions, generating increased interest in the spa''s offerings from both new and existing clients.
Shift Lead
2 Years 11 Months- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Optimized workflow processes to enhance efficiency in inventory management and restocking.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
Assistant Manager
1 Year 10 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
3 Years 4 Months- Maintained organized merchandise displays to optimize sales and support inventory management.
- Processed transactions accurately while managing cash register and handling customer inquiries efficiently.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma
No Degree
Skills
Spa operations
Exceptional communication
Staff training and development
Team management
Multitasking Abilities
Interests
Gardening
Cooking
Running
Timeline
Lead Spa Coordinator
CordeValle Golf Course
04.2024 - CurrentRead More
Shift Lead
Whole Foods 365
04.2021 - 03.2024Read More
Assistant Manager
Eriks DeliCafe
05.2017 - 03.2019Read More
Sales Associate
TJ Maxx
06.2014 - 10.2017Read More
Gavilan Community College
No Degree
Read More
Silicon Valley Flex Academy
High School Diploma
Read More