Kaitlyn Pugh
Cary,NC
Summary
Spa operations leader with experience managing daily service delivery and team coordination. Strengths include guest relations, sanitation compliance, and schedule management. Skilled in luxury guest support and product knowledge for service consistency.
Overview
3
3
years of professional experience
Work History
Lead Spa Coordinator
Edge Salon & Wellness
Chapel Hill, North Carolina
10.2024 - 10.2026
- - Coordinated daily spa operations and team activities to ensure smooth service flow.
- - Facilitated welcoming guest experiences through effective reservation management and support for treatment inquiries.
- - Provided exceptional customer service to enhance client satisfaction and foster loyalty.
- - Prepared treatment rooms, supplies, and sanitation standards for spa services.
Spa Manager
AILLEA
Raleigh, North Carolina
07.2023 - 09.2025
- Managed spa operations for AILLEA beauty services and retail experience.
- Oversaw daily operations to ensure exceptional service and client satisfaction.
- Engaged clients to assess needs and deliver personalized service recommendations.
- Trained spa associates on guest care and service standards, enhancing product knowledge.
- Monitored treatment room cleanliness and sanitation for luxury client visits.
- Coordinated inventory management for skincare, body care, and boutique retail products.
Education
North Carolina State Board of Cosmetic arts certified - Esthetics
Aveda Institute
Chapel Hill, NC06-2023
Skills
- Japanese head spa training
- Brow artistry
- Facial massage
- Skin analysis
- Facial treatments
- Spa operations
- Sanitation protocols
- Customer service
- Attention to detail
- Time management
- Health and safety regulations
- Multitasking
- Spa Trends Awareness
- Spa Treatments Knowledge
Timeline
Lead Spa Coordinator
Edge Salon & Wellness
10.2024 - 10.2026
Spa Manager
AILLEA
07.2023 - 09.2025
North Carolina State Board of Cosmetic arts certified - Esthetics
Aveda Institute