Arykah Murry
Hand & Stone Massage And Facial Spa
Murfreesboro,TN
Summary
Results-oriented professional with expertise in spa operations and client management. Demonstrated leadership in enhancing customer service and optimizing processes for improved client satisfaction and operational efficiency. Experienced in administrative support, customer service, and office management, driving organizational success through effective task execution.
4
years of professional experience
Work History
Lead Spa Coordinator
2 Months- Coordinated scheduling for spa services, ensuring optimal staff utilization and client satisfaction.
- Managed client inquiries, providing information on services, pricing, and promotions effectively.
- Assisted in onboarding new team members, facilitating training sessions on procedures and customer service.
- Answered phones at a high volume to assist customers nationwide.
- Handled bank deposits while verifying transaction details to ensure accurate accounting and regulatory compliance.
- Greeted spa guests warmly to create positive first impression of establishment.
- Reviewed, processed, and validated accounts payable and receivable transactions to ensure accurate, on-time completion.
Amazon Delivery Driver
8 Months- Navigated designated routes to ensure timely delivery of packages.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Conducted routine vehicle inspections to maintain operational efficiency and safety standards.
- Managed inventory by verifying package contents before departure for accuracy.
Licensed Insurance Agent
1 Year- Developed personalized insurance solutions for clients, ensuring comprehensive coverage and satisfaction.
- Educated clients on policy options, simplifying complex information for informed decision-making.
- Facilitated claims processing by gathering necessary documentation and coordinating with relevant parties.
- Conducted market analysis to identify competitive trends and enhance service offerings.
- Answer incoming calls, assist with account management, and deliver general administrative support for smooth workflow.
- Managed time effectively and applied attention to detail to analyze customer needs for accurate, responsive customer assistance.
- Calculated quotes and educated potential clients on insurance options.
Medicare Benefits Advisor
1 Year 9 Months- Developed personalized benefit strategies based on individual client needs and preferences.
- Educated clients on benefits options, ensuring understanding of available plans and eligibility criteria.
- Ability to work autonomously, take ownership of assigned duties, and deliver reliable results.
- Assisted in the enrollment process, streamlining operations for new and existing clients.
- Conducted regular follow-ups with clients to address inquiries and ensure satisfaction with services.
- Led training sessions for new team members, fostering a knowledgeable workforce proficient in benefits advising.
- Analyzed client data to identify opportunities for enhanced service delivery and improved outcomes.
- Operated independently to take ownership of assigned duties and deliver reliable results.
Education
High School Diploma
Skills
Spa operations
Customer service
Team management
Strong leadership
Exceptional communication
Office scheduling
Scheduling coordination
OneDrive for Business
Scheduling software Office planner
Quick learner
Microsoft planner
Multitasking ability
Timeline
Lead Spa Coordinator
Hand & Stone Massage And Facial Spa
07.2026 - Current
Amazon Delivery Driver
Port Dawg Logistics
09.2025 - 05.2026
Licensed Insurance Agent
One Digital
09.2024 - 09.2025
Medicare Benefits Advisor
American Senior Benefits
08.2022 - 05.2024
Riverdale High School
High School Diploma