Floralisia Carranza
Wyoming,MI
Summary
Detail-oriented Administrative Assistant with 4+ years of experience supporting commercial accounts, coordinating service operations, and assisting customers with account setup and issue resolution. Known for strong communication skills, accuracy in billing and scheduling, and the ability to work closely with sales teams, technicians, contractors, and agricultural customers to ensure smooth service delivery and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Keystone Cooperative
Hamilton, MI
10.2022 - Current
- Coordinate daily service schedules for multiple technicians to ensure efficient routing and timely completion of work orders
- Prepare quotes for propane tank installations and process billing for completed service work
- Manage commercial accounts for large builder clients, ensuring accurate account setup, pricing, and invoicing
- Assist customers with new residential and commercial account setup, resolving issues and ensuring smooth service activation
- Support sales staff by preparing account information, coordinating service needs, and helping resolve customer concerns
- Work directly with local farmers to maintain accurate account details and ensure timely delivery and service support
- Communicate with local townships to coordinate mechanical permits and inspections, helping streamline project timelines
- Maintain high levels of customer service while balancing multiple administrative priorities
Patient Service Representative
Univerity of Michigan Health-West
Wyoming, Michigan
08.2019 - 10.2021
- Assisted patients by explaining services, procedures, and insurance processes clearly and professionally
- Verified insurance coverage and collected payments to support accurate billing and patient access to care
- Maintained strict confidentiality of patient information in compliance with healthcare privacy regulations
- Entered and updated patient records within electronic health record systems with strong attention to accuracy
Customer Service Representative
Belwith Keeler
Grandville, Michigan
09.2016 - 06.2019
- Supported customers by identifying needs, resolving issues, and providing product guidance
- Assisted with product selection, ordering, billing questions, returns, exchanges, and technical support
- Managed customer accounts to ensure accurate order processing and on-time service delivery
- Maintained and supported online retail portals including Hayneedle, Wayfair, Hickory Hardware, and Belwith Keeler platforms
- Helped improve customer experience through responsive communication and problem resolution
Education
GED -
Fennville High School
Fennville, MI05-2013
Some College (No Degree) - Developmental Psychology
Grand Rapids Community College
Grand Rapids, MISkills
- Customer Account Setup & Support
- Service Scheduling Coordination
- Billing & Quotes
- Commercial Account Administration
- Permit & Township Coordination
- Cross-Team Communication (Sales, Service, Customers)
- Agricultural Customer Support
- Electronic Records Systems
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Keystone Cooperative
10.2022 - Current
Patient Service Representative
Univerity of Michigan Health-West
08.2019 - 10.2021
Customer Service Representative
Belwith Keeler
09.2016 - 06.2019
GED -
Fennville High School
Some College (No Degree) - Developmental Psychology
Grand Rapids Community College