Sheyanne Phillips

Los Angeles,CA

Summary

Versatile spa and hospitality expert with expertise in body sculpting and wellness. Delivers exceptional customer service, drives client results, and ensure seamless guest experiences. Additionally, skilled in hospitality operations, with experience in guest services, front desk management, and team collaboration.

Overview

years of professional experience

Work History

Body Contouring Treatment Specialist /Spa Coordinator

Vendome Clinique and Spa

Beverly Hills, CA, California

07.2024 - Current

Consult with clients to assess their body goals
Create personalized treatment plans based on client’s need, including the number of sessions required and specific treatment area
Operating specialized machines like CoolSculpting, Emsculpt, Endermology, or radio frequency to deliver targeted energy and reduce fat cells or stimulate muscle growth in desired areas
Perform lymphatic massages to stimulate detoxification and improve circulation on the treatment area
Utilize wood therapy to break down stubborn fat and enhance body definition
Greet and welcome clients, answer questions and address concerns
Manage appointments, bookings, and cancellations
Process payments, handle bill inquiries, and manage point-of-sale systems
Upsell and promote spa services, products, and packages
Monitor and report on spa performance, including revenue, expenses, and client satisfaction
Provide exceptional customer service and ensure a positive client experience

Body Contouring Specialist/Front Desk Administrator

Shaped Secretz

Los Angeles, California

03.2023 - 04.2024

Conducting initial consultations to assess client’s goals and concerns
Educating clients on body contouring, treatments, benefits, and potential side effects
Conducting body contouring treatments using various technologies (e.g., ultrasound cavitation, radiofrequency, vacuum therapy)
Providing guidance on pre- and post treatments, benefits, and potential side effects
Offering support and answering questions throughout the treatment process
Scheduling appointments and managing client flow
Maintaining accurate records of client treatments and progress
Handling client inquiries and concerns via phone, email, or in-person
Processing payments and managing payment plans
Maintain a secure and accurate payment processing system

Winery Retail Associate

San Antonio Winery

Los Angeles

09.2019 - 01.2023

Greet and assist customers and a friendly and knowledgeable manner
Answer questions about wine, including varietals, vintages, and production methods
Manage inventory levels on the sales floor, and restock shelves and displays as needed
Participated in staff meetings and training sessions to improve product knowledge and sales techniques
Participate in wine, tastings and educational events
Maintain a clean and organized store environment, including the tasting area and sales floor
Work collaboratively with colleagues to achieve sales goals and provide excellent customer service

Hospitality Associate

Good Nite Inn

Sylmar, California

05.2016 - 07.2019

Managed guest check-in and checkout process
Assign rooms and handle room key issuance
Maintain accurate records of guest stays, payments, and billing
Generate reports and provide insights on front desk operations
Provide exceptional customer service and resolve guest complaints and concerns in a professional manner
Report any security concerns or incidents to management

Education

Some College (No Degree) -

LACC