Amber Nolan
Gloucester City
Summary
Dedicated and compassionate Patient Care Coordinator and Phlebotomist with extensive experience in healthcare operations and patient care. Skilled at coordinating between patients, healthcare providers, and insurance companies to deliver efficient and seamless service. Proven strengths in problem-solving, effective communication, and empathetic patient support. Known for streamlining administrative workflows, providing clinical assistance, enhancing patient satisfaction, and fostering strong team collaboration in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EAP/EWS Navigator
Optum, UnitedHealth Group
11.2025 - Current
- Delivered prompt service to prioritize customer needs.
- Provided clients with recommendations to community resources.
- Implemented crisis intervention plans to support client safety.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided case management services to monitor client access to resources and services.
PATIENT CARE COORDINATOR
Optum Urgent Care
Mount Ephraim, USA
02.2023 - 11.2025
- Managed patient registration process including intake forms, insurance verification.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Resolved discrepancies between customers' remittances and invoices received.
PHLEBOTOMIST
Penn Medicine
Cherry Hill, USA
01.2022 - 01.2023
- Developed and implemented phlebotomy educational programs for students and medical personnel.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Prepared and maintained phlebotomy equipment, including needles, tourniquets, gauze, cotton balls, and other supplies.
LEAD PHLEBOTOMIST AND PCT
Penn Medicine
Plainsboro, USA
01.2016 - 01.2022
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Trained new staff on proper collection techniques and safety protocols.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Maintained detailed and accurate records of patient test results, ensuring compliance with all established policies and procedures.
Education
HIGH SCHOOL DIPLOMA -
Gloucester City Jr. Sr. High School
Gloucester City06-2008
Skills
- Patient Care Coordination
- Billing Statement Processing
- Phlebotomist
- Healthcare/EMR Documentation and record keeping
- Clinical Assisting
- Office Administration
- Venipuncture expertise
- Specimen labeling procedures
- Quality control guidelines
Certification
- PT - Phlebotomy Technician
Timeline
EAP/EWS Navigator
Optum, UnitedHealth Group
11.2025 - Current
PATIENT CARE COORDINATOR
Optum Urgent Care
02.2023 - 11.2025
PHLEBOTOMIST
Penn Medicine
01.2022 - 01.2023
LEAD PHLEBOTOMIST AND PCT
Penn Medicine
01.2016 - 01.2022
HIGH SCHOOL DIPLOMA -
Gloucester City Jr. Sr. High School