Laura Garcia

Provide culturally competent and linguistically appropriate navigation services to Hispanic patients as well as other underserved patients

• Identified gaps in care and assisted in the closure of gaps.
• Educated members on gaps in care and assisted with scheduling provider appointments.
• Assisted members with social determinants of health and linked to appropriate community resources.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Taught patients and families to use at-home medical equipment.
• Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
• Participated in team-building activities to enhance working relationships
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Identified issues, analyzed information, and provided solutions to problems
• Completed paperwork, recognized discrepancies and promptly addressed for resolution

• Scheduled appointments with specialists on behalf of clients.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Coordinated with medical staff and patients to find cost-effective options for services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

• Transported patients between rooms and appointments or testing locations.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.