Deangelo Render
Jacksonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Capital One, Fraud Department
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Personal Trainer
Crunch Fitness
08.2022 - 12.2023
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Warehouse/Driver Associate
BAK Foods
01.2022 - 08.2022
- Contributed to a positive work environment through effective collaboration with warehouse team members, providing support when needed for various tasks.
- Stocked and examined inventory items and reported wear or defects to supervisor.
- Coordinated effectively with dispatchers to receive updates about delivery schedules, route changes, and customer requests in a timely manner.
- Loaded materials into vehicle using pallets, skids, platforms, or lifting devices and installed bracing or padding to prevent shifting or damage in transit.
General Manager
X3 Sports Gym
02.2021 - 11.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Sports Medicine
Florida State College
Jacksonville, FL01-2029
High School Diploma -
Wolfson High School
Jacksonville, FL06-2015
Skills
- Customer service
- Critical thinking
- Problem resolution
- Microsoft Excel
- Microsoft outlook
- Appointment scheduling
- Staff training
- Cpr
Accomplishments
- Trained youth and adult amateur/professional boxers, leading to three championship victories.
- Coached clients to lose an average of 1-2 lbs a week through boxing training.
- Helped numerous of athletes improve speed, agility, and endurance through customized training programs.
- Developed a boxing program that increased gym membership by 5%.
Certification
- First Aid Certification
- CPR Certification
- Certified Personal Trainer
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Capital One, Fraud Department
01.2024 - Current
Personal Trainer
Crunch Fitness
08.2022 - 12.2023
Warehouse/Driver Associate
BAK Foods
01.2022 - 08.2022
General Manager
X3 Sports Gym
02.2021 - 11.2021
No Degree - Sports Medicine
Florida State College
High School Diploma -
Wolfson High School
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