Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amber Northcraft

Amber Northcraft

Clermont,USA

Summary

I pride myself on my extensive background in the hospitality and customer service industries, wherein I was consistently found to be an outstanding provider for my guests and team. I am looking forward to growing my knowledge base and expanding my horizons. I yearn for industries with growth and development opportunities where I know that I can shine by utilizing my unique talents and experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

EOXVantage DBA SageSure
08.2023 - Current
  • Managed high call volume efficiently, ensuring minimal wait times for customers.
  • Demonstrated strong communication skills, conveying complex information clearly and effectively.
  • Consistently delivered prompt and professional resolutions to customer concerns while providing empathy and understanding.
  • Maintained accurate records and documentation of customer interactions to track and address concerns effectively.

Cashier/Stocker

Dollar Tree Discount Stores
09.2021 - 01.2023
  • Welcomed customers, operated POS systems, and managed cash drawer balances.
  • Maintained general cleanliness and organizational tasks, ensuring an optimal shopping experience for clients.
  • Returned all unpurchased merchandise to sales floor and ensured proper documentation and disposal of damaged goods.

Front Desk Associate

Hand & Stone Massage and Facial Spa
04.2022 - 08.2022
  • Delivered outstanding guest service through product recommendations, refunds for damaged items, and detailed knowledge of offerings from Licensed Therapists.
  • Managed spa opening and closing procedures, including equipment management and paperwork completion.
  • Aided therapists with product restocking and room maintenance and cleaning.

Education

Diploma - undefined

East Ridge High School
Clermont, FL

Skills

  • Customer Service Excellence
  • POS/ Cash Handling
  • Organization and Product Inventory
  • Multitasking
  • Call Center Operation

Certification

  • FAU Awarded: Hospitality & Tourism Management Certificate
  • USF Awarded: Post Crisis Hospitality Management Certificate
  • Universal Orlando Resort/ E.T. Adventure's Best Guest Service Provider (2018 & 2019)

Timeline

Call Center Representative

EOXVantage DBA SageSure
08.2023 - Current

Front Desk Associate

Hand & Stone Massage and Facial Spa
04.2022 - 08.2022

Cashier/Stocker

Dollar Tree Discount Stores
09.2021 - 01.2023

Diploma - undefined

East Ridge High School

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Amber Northcraft