Amber Oliver
Tampa
Summary
Customer service oriented professional with 10+ years of account management experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Career Services Advisor / Customer Service - Call Center
Ultimate Medical Academy
Tampa
02.2019 - Current
- Handle inbound and outbound calls, utilize databases, and speak with graduates to assist with career searches.
- Perform background reviews, maintain population of graduates, and provide guidance on interview techniques.
- Match graduates to employer positions and maintain ongoing relationships with companies.
Account Manager / Customer Service - Call Center
Portfolio Recovery Associates, LLC.
Birmingham
02.2015 - 12.2018
- Led and motivated a team of 16 professionals tasked with collecting outstanding debts.
- Received and placed calls, processed debt collections, accepted payments, and provided customer service.
- Contacted accounts regularly to confirm availability of funds, facilitating prompt processing of payments.
- Led and motivated a team of 16 professionals working tasked with collecting outstanding debts.
Consumer Sales / Customer Service - Call Center
AT&T
Birmingham
04.2013 - 02.2015
- Upsold items and services, collected overdue payments, met quotas, and managed inbound and outbound calls to enhance customer satisfaction.
- Delivered product and service information to assist customers in making informed decisions.
- Maintained accurate records and updated customer files to ensure reliable service delivery.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Tampa , FL 06.2019 - 01.2020
Associate Degree - Accounting
Shelton State Community College
Tuscaloosa, AL 08.2012 - 01.2014
Skills
- Client Account Management
- Client Financial Support
- Client Follow-Up
- Insurance Verification
- Insurance Claim Processing
- Managed Care (HMO, PPO, and POS)
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Front Office Operations
- Scheduling
- Payment Processing
- Cost Management
- Payment Options
- Financial Reporting
- HIPAA Compliance
- Regulatory Compliance
- Operational Efficiency
- Medical Office Procedures
- Anatomy & Physiology
- Medical Terminology
- Service Provider Coordination
Volunteer Experience
Habitat for Humanity, Birmingham, AL, Service Volunteer, 07/2018, 09/2018, Help build houses for the less fortunate., Provide support by completing physical labor in the construction of homes.
Awards
Habitat for Humanity, Birmingham, AL, Service Volunteer, 07/2018, 09/2018, Help build houses for the less fortunate., Provide support by completing physical labor in the construction of homes.
Key Qualifications
Habitat for Humanity, Birmingham, AL, Service Volunteer, 07/2018, 09/2018, Help build houses for the less fortunate., Provide support by completing physical labor in the construction of homes.
Timeline
Diploma - Medical Billing and Coding
Ultimate Medical Academy
06.2019 - 01.2020
Career Services Advisor / Customer Service - Call Center
Ultimate Medical Academy
02.2019 - Current
Account Manager / Customer Service - Call Center
Portfolio Recovery Associates, LLC.
02.2015 - 12.2018
Consumer Sales / Customer Service - Call Center
AT&T
04.2013 - 02.2015
Associate Degree - Accounting
Shelton State Community College
08.2012 - 01.2014