Amber O'Neal
Lindale,TX
Summary
Highly motivated and professional intake Specialist with over 7 years of experience providing high-level support to home health agencies and patients. Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Botox Coordinator/ Senior Scheduler
Christus Trinity Mother Frances Hospital
01.2025 - Current
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Skilled at working independently and collaboratively in a team environment.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Senior Intake Specialist
DCM Management LLC
06.2018 - 08.2024
- Coordinate in-home support services between Nurse Practitioners and Home Health agencies
- Handled confidential information and documents with discretion and maintained their proper organization (HIPAA compliant)
- Managing the insurance verification and authorization processes
- Apply critical thinking to provide solutions to appropriately address each family's individual needs
- Reviewed medical records and assigned appropriate codes
- (ICD-10-CM, CPT, HCPCS)
Service Coordinator
2J-Group
02.2016 - 06.2018
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
- Establishes system for prior authorization from third-party payers - reviews all communication from insurance companies/other payers
- Demonstrates teamwork and effective communication to accomplish agency staff and community
Education
National Laser Institute - 2013
Ogle Beauty School - 2011
Colleyville Heritage High - 2005
AAPC Certified Coder - Pending
Skills
- Data entry and management
- ICD-10-CM coding
- CPT coding
- Medical terminology
- Coding error resolution
- Workflow management
Certification
- CPC-Pending
- Life and Health Insurance License, TX, VA, OH, KY, MI, SC, 2024
Timeline
Botox Coordinator/ Senior Scheduler
Christus Trinity Mother Frances Hospital
01.2025 - Current
Senior Intake Specialist
DCM Management LLC
06.2018 - 08.2024
Service Coordinator
2J-Group
02.2016 - 06.2018
Ogle Beauty School - 2011
Colleyville Heritage High - 2005
National Laser Institute - 2013
AAPC Certified Coder - Pending
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