April Rhodes
Dorchester,Massachusetts
Summary
Results-driven administrative specialist recognized for optimizing onboarding processes for over 200 staff and managing complex scheduling tasks across multiple locations. Proven ability to enhance operational workflows and support clinical leadership in achieving departmental goals.
Overview
22
22
years of professional experience
Work History
Senior Administrative Assistant and Credentialing Coordinator
Brigham and Women's Hospital
Boston, Massachusetts
09.2018 - 05.2026
- Credentialing and Onboarding for over 200 staff
- Completed all forms and supporting documents to obtain hospital privileges for physicians.
- Documented and tracked all credentialing/enrollment, re-credentialing/re-enrollment, and hospital privileging activities within the credentialing platform.
- Maintained complete files of provider licensure and credentials.
- Monitors renewals of licensure and forwards copies of licensure to facilities as renewals are received
- Monitored renewals of licensure and forwarded copies of licensure to facilities.
- Maintains and updates continuing medical education/ACLS credits and other training requirements
- Maintains correspondence files and credentialing archival files
- Manage onboarding of all Sponsored Staff (collaborators, trainees, RAs)
- Coordinated onboarding process for all sponsored staff, including collaborators, trainees, and research assistants, ensuring compliance with institutional policies.
- Work with Provider Enrollment in (MGB) contracted health plans (BCBS, Tufts, HPHC etc.), CAQH Re-attestation and perform submission of Description of Clinical Responsibilities (DCR's), data entry to maintain accurate provider demographics updated in credentialing database in a timely manner
- Served as liaison for the department and attended Credentialing Committee and GI Clinical Committee meetings to take meeting minutes.
- Create, generate and manage GI Daily Call/ ERCP weekend schedule of nine service lines for five locations while working closely with the BWH, PHS, Faulkner paging operators
- Back up coordinator to the Visiting Professorships
- Perform electronic journal searches for providers
- Assist faculty with Harvard Curriculum Vitae (CV) formatting and updates
- Maintain database for tracking provider licensing renewals. Ensure that all information is accurate and up-to-date
- Tracked adenoma detection rates to ensure compliance with clinical standards.
- Provide direct administrative support for the Clinical Chief, Endoscopy Director, Clinical Director, seven GI advanced providers and interim coverage for ten to twelve
- Division of Gastroenterology, Hepatology and Endoscopy
Senior Intake Coordinator/Administrative Assistant
Nova Psychiatric Services
Quincy, Massachusetts
02.2014 - 09.2018
- Coordinated services by working closely with providers, community partners, and patients/caregivers to manage scheduling, service updates, and administrative changes as needed
- Screened and scheduled new clients for intake and clinician assignment
- Coordinated services by working closely with providers, community partners, and patients/caregivers to manage scheduling, service updates, and administrative changes.
- Processed incoming patient referrals and registration from hospitals, healthcare centers and treatment facilities
- Identified appropriate clinicians and doctors for each new client
- Identified patient and provider needs, facilitating referrals to internal teams including clinicians and care management
- Maintained accurate documentation and maintenance of member records and alignment with regulatory standards, ensuring timely distribution to appropriate internal teams or provider partners as needed
- Obtained documents/forms that allowed the care team to speak with members and/or representatives on the patient's behalf in accordance with HIPAA laws -e.g., Release of Information (ROI), Oral Disclosure of Protected Health Information
- Assisted leadership in developing and refining programs, initiatives, processes, and workflows
Senior Administrative Assistant
Nova Psychiatric Services
Quincy, Massachusetts
10.2013 - 02.2014
- Assigned to provide daily support to five psychiatric providers
- Checked patients in/out, scheduled follow-up appointments, and collected co-pays to streamline patient flow
- Monitored Rx refill line, confirmed appointments, and tracked patient late cancels and no shows to maintain scheduling accuracy
- Requested and prepared prior authorization forms for patient transport and medications to ensure timely access to care
- Placed time sensitive orders of Vivitrol medications, for patient injections
- Tracked and logged all Suboxone patient labs; to ensure compliance
- Verified prescriptions with pharmacies to ensure accuracy
- Upon prescriber's request, e-scribed prescription refills and new prescriptions
- Scanned and uploaded patient information to ensure HIPAA compliance
Senior Administrator & Assistant Office Manager
Arbour Counseling Services
Allston, Massachusetts
02.2006 - 10.2013
- Managed insurance billing processes to ensure timely reimbursements and arranged clinician compensation to maintain smooth operations
- Monitored clinician schedules to ensure optimal appointment availability schedules to optimize appointment availability across clinic
- Collaborated with program directors to ensure high quality service delivery
- Delegated tasks to administrative staff to improve workflow efficiency to administrative staff to streamline workflow.s to administrative staff and monitored workflow within the team
- Prepared and delivered monthly intake data reports for clinical program director
- Reviewed insurance eligibility for existing clients to maintain service continuity eligibility for existing clients
Intake Coordinator
Arbour Counseling Services
Allston, Massachusetts
10.2004 - 01.2006
- Screened and scheduled new clients for intake and clinician assignment
- Identified appropriate clinicians for each new client
- Coordinated insurance billing inquiries and maintained procedure code dictionary to ensure accurate and timely processing
- Matched new clients with appropriate clinicians to facilitate optimal care
- Screened and scheduled new clients for intake and clinician assignment to streamline onboarding process
Education
Associates Degree - Business Science Administration
Gibbs College
Montclair, New Jersey08-2004
Skills
- Credentialing oversight
- Data entry management
- Healthcare compliance
- Insurance verification
- Insurance eligibility verification
- Insurance processing
- Medical documentation
- Patient management
- Referral coordination
- Database management
- Database administration
- Quality assurance
- Documentation and recordkeeping
- Time management
- Expert time management
- Meeting planning
- High-level multitasking
- Administrative project support
- Organizational skills
- Quality control
- Document preparation
- Appointment scheduling
- Budget tracking
- Visual communication
- Calendar management
- Scheduling services
- Time management
- Multitasking
- Document transcription
- Process improvement
- Excellent interpersonal skills
- Recordkeeping
- Claims processing
- Staff onboarding processes
- Recordkeeping
- Eligibility verification
OVERVIEW
- Skilled in Word, Typing 65-70 WPM, PowerPoint, Excel, Outlook, Zoom, Microsoft Teams, ArPlus, Epic Access, EHR & ROI processing, BWH PeopleSoft, Advance MD, MDApp, MD-Staff EPriv, BWH Polar, DOM Caps, UKG Dimensions, EMS, and Workday
- Effective communicator and interpersonal skills to effectively interact with personnel at all levels
- Goal-oriented self-starter with proven time management skills
- Successful in coordinating the needs of diverse clients, clinicians and new hire populations
- Familiar with dynamics specific to working in an inner-urban clinical environment
- Sensitive to the confidential nature of corporate and client data
- Knowledgeable in Federal and State Regulation on Confidentiality; and Peer Review Guidelines
- Excellent attention to detail and data accuracy
- Knowledgeable in medical terminology and insurance verification procedures
- Ability to demonstrate professionalism, work independently, be resourceful and troubleshoot problems
- Excellent organizational skills, reliable team member, collaboration and customer service skills including the ability to work on multiple ongoing projects and consistently meet deadlines
- References Available upon request:
Timeline
Senior Administrative Assistant and Credentialing Coordinator
Brigham and Women's Hospital
09.2018 - 05.2026
Senior Intake Coordinator/Administrative Assistant
Nova Psychiatric Services
02.2014 - 09.2018
Senior Administrative Assistant
Nova Psychiatric Services
10.2013 - 02.2014
Senior Administrator & Assistant Office Manager
Arbour Counseling Services
02.2006 - 10.2013
Intake Coordinator
Arbour Counseling Services
10.2004 - 01.2006
Associates Degree - Business Science Administration
Gibbs College