Amber Ortiz
Kenosha,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Empathetic with good understanding of different cultures, perspectives and experiences.
Overview
9
9
years of professional experience
Work History
Retail Sales Advisor
Best Buy
04.2023 - Current
- Used consultative sales techniques to average over 100,000 in Sales Monthly.
- Increased sales by 10%, implementing business strategies and suggesting areas for improvement.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Receptionist
Cloud 9 Luxury Spa
05.2021 - 03.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained over 900 profiles confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
Hampton Inn By Hilton
08.2019 - 07.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed and maintained positive relationships with guests for satisfaction.
Department Lead
Kohls Department Store
06.2014 - 11.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set up displays and trained employees on current promotions.
- Implemented corporate planograms for new department products.
Student Peer Advisor
University Of Wisconsin Parkside
08.2017 - 05.2018
- Helped students develop organizational, time management and study skills.
- Located Resources for individuals that needed help to understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Assisted students in exploring and selecting career paths.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Empowered students through 1-1 meetings and skill-building exercises.
- Monitored student progress to drive successful academic outcomes.
Education
Bachelor of Arts - Sociology
University of Wisconsin - Parkside
Kenosha, WI05.2021
Skills
- Peer Training
- Active Listening
- Resource Identification
- Problem Resolution
- Time Management
- Fast Learner
- Attention to Detail
- Customer Service Skills
Timeline
Retail Sales Advisor
Best Buy
04.2023 - Current
Receptionist
Cloud 9 Luxury Spa
05.2021 - 03.2023
Receptionist
Hampton Inn By Hilton
08.2019 - 07.2021
Student Peer Advisor
University Of Wisconsin Parkside
08.2017 - 05.2018
Department Lead
Kohls Department Store
06.2014 - 11.2019
Bachelor of Arts - Sociology
University of Wisconsin - Parkside