Amber Owens
North Las Vegas,NV
Summary
Team Lead position in a dynamic and fast-paced company with growth potential. Orderly Quality Control Specialist with keen eye for detail and results-driven approach. Working computer knowledge and proficiency in job-related software.
Overview
12
12
years of professional experience
Work History
Quality Control Specialist
CDW
09.2020 - Current
- Started as a Manpower contractor in September 2020 and was converted to CDW coworker in January 2022
- Conduct quality control checks on outbound orders
- Verify product quality
- Collaborate with the warehouse team to resolve issues.
- Performed detailed inspections of incoming materials, ensuring they met the required standards.
- Completed the Elevated program at work this past year
Guest Service
Manpower Temp Agency
09.2019 - 11.2019
- Provided customer service to visitors at Spring Preserve Butterfly Habitat
- Checked admissions and followed protocols for butterfly/plant containment/capture
- Assisted guests and ensured compliance with exhibit rules.
Receptionist
Epps and Sons Landscaping
02.2019 - 07.2019
- Ordered office supplies and operated standard equipment
- Assisted with billing and provided customer service to new/existing customers
- Answered incoming/outgoing calls and provided administrative support.
Lead Care Manager
Aegis Assisted Living
01.2012 - 11.2018
- Provided physical care to patients and answered calls/company radio
- Provided customer service to designated family members
- Maintained communication between contractors, doctors, food vendors, painters, and management
- Completed office reports for management meetings.
Customer Service Representative
Sitel
08.2017 - 01.2018
- Worked on the Aon Retiree Health Exchange campaign
- Handled inbound/outbound calls and assisted customers/co-workers
- Maintained a positive attitude and provided courteous/friendly service.
Education
Associate Degree - Health Services Administration
Anthem Institute
08.2014
Medical Assistant Diploma -
Anthem Institute
08.2011
Skills
- Strong communication and interpersonal skills
- Excellent time management and problem-solving skills
- Ability to work independently or in a team environment
- Scheduling and clerical work
- Process Validation
- Product Inspection
- Technical knowledge
Timeline
Quality Control Specialist
CDW
09.2020 - Current
Guest Service
Manpower Temp Agency
09.2019 - 11.2019
Receptionist
Epps and Sons Landscaping
02.2019 - 07.2019
Customer Service Representative
Sitel
08.2017 - 01.2018
Lead Care Manager
Aegis Assisted Living
01.2012 - 11.2018
Associate Degree - Health Services Administration
Anthem Institute
Medical Assistant Diploma -
Anthem Institute