Amber Packard
Crestline,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
Lumen Technologies (formerly Centurylink)
CRESTLINE, OH
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Pre-production
Lifetouch Shutterfly
Ontario, OH
02.2021 - 12.2022
- Worked with team members on projects to get the customer the requested photography products.
- Worked under time constraints to meet deadlines.
- Maintaining a professional yet friendly demeanor.
- Being familiar and up to date with all necessary computer programs to fulfill duties.
- Examined final products for conformance with quality and design standards.
Preschool Teacher
OHCAC Headstart
Bucyrus, Ohio
08.2015 - 02.2021
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
Education
Bachelor of Arts - Education
Ashford University
San Diego, CA05.2014
Skills
- Documentation ability
- Credit card payment processing
- Technologically savvy
- Problem-solving abilities
- System implementation
- Customer relations
- Quality control
- Courteous demeanor
- Office equipment proficiency
- Microsoft Office expertise
- Clerical support
- Adaptive team player
- High-energy attitude
- Call Center Operations
Timeline
Remote Customer Service Representative
Lumen Technologies (formerly Centurylink)
01.2023 - Current
Pre-production
Lifetouch Shutterfly
02.2021 - 12.2022
Preschool Teacher
OHCAC Headstart
08.2015 - 02.2021
Bachelor of Arts - Education
Ashford University
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