Amber Panganiban

During this time my husband and I got married, and he joined the US military I took time away to celebrate my marriage as well as all tasks related to transitioning into military life which included,

• Did all of my husband's banking and email correspondence in his absence while he could not due to communication restrictions
• Scheduled and attended all necessary appointments deemed required for paperwork by military personnel
• Coordinated and scheduled multiple household moves in preparation for military relocation to a brand-new state we were unfamiliar with
• Networked with fellow military spouses and service members to ensure this transition was as smooth as possible
• Booked all travel accommodations pertaining to our relocation.

• Worked closely with the store manager and fellow assistants to help our guests feel styled and event-ready in a small retail setting
• Collaborated with the team on styling guests for homecoming dances and wedding season in a fun and welcoming environment
• Signed guests up for loyalty programs with continuous success
• Implemented selling tactics and customer service fronted interactions to prevent external losses
• Established rapport with higher ups in favor of my development and success within the company.

• In partnership with the store manager, developed a brand new team of personal and customer service-based stylists in a boutique setting
• Supported the store manager in recruiting a new sales team as well as training and development for all associates and supervisors
• Collaborated with the store manager in scheduling based on company metrics and standards
• Created a team environment based on efficiency and proper communication through all roles in store
• Provided feedback to team and district in a timely manner via emails and conference calls to maintain an operationally sound store and business.

In partnership with the store manager, developed a team of loyal associates who are high-performing and customer-focused

• Supported the store manager in achieving store objectives with regard to hitting sales targets, recruiting, and development
• Collaborated with the store manager in achieving the sales plan and/or comp sales goals as well as promotion launches
• Ran sales reports and used data to help guide strategy to hit sales targets while collaboratively communicating with retail leadership and HQ partners on trends & customer feedback.

• Built sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers
• Used strong verbal and nonverbal communication skills to exceed sales results
• Regularly interacted with consumers within the store, providing a high level of customer service.

• Whether assisting with hair color, cosmetics, skin care or nails, advised and consulted the customer through their in store journey
• Built relationships and inspired loyalty
• Recommended additional and complementary products
• Informed customers of current promotions and events
• Set up advertising displays and arrange merchandise to highlight sales and promotional events
• Ensured our customers were informed about and enrolled in our Loyalty program
• Monitored shrink/loss prevention, payroll hours, associate schedules as well as promotion launches.