Amber Parks
Upper Marlboro,MD
Summary
Dynamic Member Service Representative with a proven track record at Navy Federal Credit Union, achieving high member satisfaction scores. Skilled in relationship building and financial transactions, I excelled in mentoring staff and driving membership growth through engaging presentations. Committed to operational efficiency and exceptional customer service, I thrive in collaborative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
11.2021 - Current
- Achieved average score of seven on quarterly BES surveys, demonstrating commitment to member satisfaction.
- Delivered tailored solutions through active listening to enhance member service quality.
- Mentored new staff, fostering a collaborative environment within the team.
- Assisted leaders with discrepancy research to maintain operational efficiency.
- Functioned as vault custodian, overseeing cash management and conducting audits and processing onsite and remote ATMs.
- Conducted financial presentations at various locations to drive membership growth.
- Served as mortgage loan officer, guiding members in product selection.
- Organized informative branch events to promote available services.
Teller Supervisor
Prince Georges Community Federal Credit Union
02.2017 - 11.2021
- Conducted cash drawer audits and managed bank deposits efficiently.
- Enhanced team productivity through consistent coaching and performance feedback.
- Delivered exceptional customer service during peak periods, maintaining professionalism.
- Performed regular evaluations of teller performance to identify improvement opportunities.
- Reviewed daily transaction reports for accuracy, ensuring compliance and transparency.
- Collaborated with management to set branch goals and develop achievement strategies.
- Cross-sold bank products and services effectively to enhance customer engagement.
- Maintained adherence to regulatory requirements through routine policy reviews.
Education
High School Diploma -
Dr. Henry A Wise Jr. Highschool
Upper Marlboro, MDSkills
- Customer service
- Relationship building
- Financial transactions
- Escalation handling
- Member onboarding
- Teamwork and collaboration
- Staff education and training
Accomplishments
MSR Spotlight April 2025
Certification
Notary Public
Assistant Treasurer
Mortgage Loan Officer
Financial Presentation Specialist
Awards
Sustained Superior Performance in recognition of my performance over the past year awarded Feburary 2025
Timeline
Member Service Representative
Navy Federal Credit Union
11.2021 - Current
Teller Supervisor
Prince Georges Community Federal Credit Union
02.2017 - 11.2021
High School Diploma -
Dr. Henry A Wise Jr. Highschool