Amber Pawling
Madison,WI
Summary
Dedicated to serving individuals in customer service with over 4 years of experience. I offer an excellent range of skills such as interpersonal connections to thriving in fast pace environments. With my excellent communication skills and my strong commitment to any team I join, I look forward to broadening my skills and my experience.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
05.2021 - Current
- Delivered timely and high-quality service, ensuring customer satisfaction and strong customer relationships.
- Effectively managed and deescalated challenging customer interactions.
- Invested time in understanding customer needs and preferences to enhance their experience.
- worked with team members to consistently provide exceptional customer service.
Intern
RAVE (respite and volunteer experience)
08.2023 - 05.2024
- Work with children with disabilities and in foster care to provide quality respite care
- Work with families for the best possible respite plans for their children
- Connecting one-on-one with children by broadcasting while playing with them
- Completing office work that entails learning about each Child's disability, and creating interventions with staff on how we can best support that child and their caregiver
- Bringing awareness and knowledge to specific disabilities, family dynamics, and best intervention skills.
Fry cook and cashier/ Certified trainer/ Bird specialist
Raising Canes
11.2019 - 05.2021
- Working as a team to provide the perfect box to customers by meal prepping and serving fresh food
- Worked my way up from a fry cook to a certified trainer in less than a year, then later on a bird specialist as well
- Trained individuals on our mission and vision.
Education
Master of Science - Social Work
University of Wisconsin - Madison
Madison, WIBachelor of Social Work - Social Work
The University of Nevada, Reno
Reno, NV08.2024
Skills
- Able to adapt to numerous social settings
- Ability to de-escalate high-intensity situations
- Quick learner who works well with teams
- Able to work diligently under fast-paced, stressful situations
- Strong ability to delegate numerous tasks promptly
- Ability to clearly and politely interact with customers
Timeline
Intern
RAVE (respite and volunteer experience)
08.2023 - 05.2024
Barista
Starbucks
05.2021 - Current
Fry cook and cashier/ Certified trainer/ Bird specialist
Raising Canes
11.2019 - 05.2021
Master of Science - Social Work
University of Wisconsin - Madison
Bachelor of Social Work - Social Work
The University of Nevada, Reno